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Konkurs je istekao.

Customer Service Leader - German

Workforce

Beograd

11.03.2021.

ugovor puno radno vreme

Workforce has partnered with the multinational company to support their expansion in Belgrade

Customer Service Leader - German

Responsibilities:

  • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Create better modes of operations to make customer service easier for both team members and customers
  • Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
  • Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
  •  Step in to attend to customers that are proving difficult to team members and resolve their complaints
  •  Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
  •  Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards

Required qualifications:

  • Excellent knowledge of German language
  • Showcase good leadership skills to carry team members along
  • Excellent skills for communicating and relating with both staff members and customers
  • Good interpersonal skills to create a cordial relationship with team members  

Only shortlisted candidates will be contacted.

    Konkurs je istekao.

    Workforce

    Workforce Human Resource je regionalna HR kompanija koja posluje u zemljama Adriatic regije. Imamo preko 20 godina iskustva u HR industiji gde svakodnevno podržavamo preko 500 klijenata i preko 5.000 saradnika. Naša rešenja kreirana su prema vašim potrebama, bilo da tražite posao ili ste poslodavac, bilo da vam treba 1 ili 1.000 zaposlenih. Pružamo podršku u regrutaciji, u zapošljavanju, oblasti radnog prava i HR konsaltinga, obračunu zarada, outsourcingu procesa regrutacije i onsite menadžmenta.…

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