Workforce has partnered with the multinational company to support their expansion in Belgrade
Customer Service Leader - German
Responsibilities:
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Create better modes of operations to make customer service easier for both team members and customers
- Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
- Step in to attend to customers that are proving difficult to team members and resolve their complaints
- Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
Required qualifications:
- Excellent knowledge of German language
- Showcase good leadership skills to carry team members along
- Excellent skills for communicating and relating with both staff members and customers
- Good interpersonal skills to create a cordial relationship with team members
Only shortlisted candidates will be contacted.
Workforce
Workforce Human Resource je regionalna HR kompanija koja posluje u zemljama Adriatic regije. Imamo preko 20 godina iskustva u HR industiji gde svakodnevno podržavamo preko 500 klijenata i preko 5.000 saradnika. Naša rešenja kreirana su prema vašim potrebama, bilo da tražite posao ili ste poslodavac, bilo da vam treba 1 ili 1.000 zaposlenih. Pružamo podršku u regrutaciji, u zapošljavanju, oblasti radnog prava i HR konsaltinga, obračunu zarada, outsourcingu procesa regrutacije i onsite menadžmenta.…
Više o poslodavcu