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Customer Service Representative

Danfoss

Sofia, Bulgaria or Novi Beograd, Serbia

05.03.2020.

ugovor puno radno vreme

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We are looking for:

Customer Service Representative

Sofia, Bulgaria or Novi Beograd, Serbia

Job Description

Danfoss has an exciting opportunity for a Customer Service Representative who will be responsible for meeting customer requirements, processing orders in internal systems and supporting sales and technical teams. New person will become part of local Heating segment's sales team and will report to regional Customer Service manager.

With joining the team, you will be responsible for:

  • Providing effective, proactive and professional service to assigned direct customers and others
  • Managing customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums
  • Working within the larger Customer Service team to support colleagues locally and internationally where needed
  • Through excellent knowledge of SAP and with a high customer focus, identifying and resolving issues proactively and helping the customers and colleagues to efficiently manage requirements
  • Applying Danfoss processes and procedures in daily work, being open to new ways of working yet remaining flexible to ensure customer remains in the focus

Our expectations from the candidates:

  • Preferably a bachelor’s degree within the commercial area or certificate within customer service
  • Fluent communication in Bulgarian and English language
  • Experience in working with SAP in a Sales/Customer Service environment and others CRM Systems, such as SalesForce.com
  • Customer satisfaction-oriented personality
  • Good communication skills
  • Problem solving mindset
  • You are flexible, open to change and looking for continuous improvement areas in processes

We offer you a permanent Danfoss contract, work-life balance, fair compensation package, job security and opportunities for professional development in a multinational company within dynamic working environment. You will be exposed to learning and networking opportunities, especially if you have proven curiosity and potential to go beyond the described role, as well as natural curiosity for “how things work”, and how they could work better.

We are Engineering Tomorrow

The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to these challenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.

Join Danfoss

Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. Danfoss is a leading technology company where you get to work with – and learn from – expert colleagues with a wide range of professional and cultural backgrounds. Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Deadline for applications: 05.03.2020.

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