We are EDGE.
We are community of cutting EDGE people with desire for transformation, learning, fun and contribution. Our work is contact center, helping people to get best from product and services of our clients. We represent clients and products we like, the one that really help customers to make a life better.
We are the best in our jobs, not just because we enjoy it, but we operate on a mission to make other people happy.
At EDGE you can find place to work, rest, play and fun. You will meet people with similar mindset, you will make friends, and get a daily inspiration.
We are looking for people similar to us, people that share the same values like us.
We are hiring.
CUSTOMER SERVICE REPRESENTATIVE
Beograd
JOB SCOPE
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Respond to real-time inbound phone/chat/email/social media inquiries
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
- Excellent knowledge of our products and services in order to provide accurate, valid and complete information
- Processing orders, forms, applications and requests
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Maintain data protection and confidentiality for both staff and customers
- Take the initiative to continuously enhance technical skills
- Communicating and coordinating with colleagues as necessary
REQUIREMENTS
- Outstanding fluency in English
- Fluency in other languages is a big plus
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Ability to resource product information via tools that are provided to you
- Ability to independently research information via the internet
- Familiar with CRM systems and practices
- Comfortable using computers
Your journey at EDGE does not end as a Customer Service Representative. All team members get to grow into Account executives, Team Leaders, Project Managers and more. It all depends on your drive and goals to achieve what you want.
BENEFITS
- Personal and professional growth opportunities
- Free day for parents whose children attend the first grade
- Playroom
- Pet friendly office
- Team buildings
- Casual dress code
- All Fridays Happy Hours
Welcome to the family, we are excites to have you on board.
Good luck!
Deadline for applications: 06.03.2020.
ETN DOO
- Pravni naziv društva ETN doo, Bulevar Kralja Aleksandra 433, Beograd, Srbija
- PIB: 111850324
- Matični broj: 21552623