First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR® PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck® Electronic Check Acceptance Services, MoneyNetwork® Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR® CertiflashSM Solutions, and more.
We are looking for:
Customer Service Representative
Belgrade
Job description:
- Provides 24/7 support to First Data's clients predominantly from West SEE Region (Slovenia and Croatia)
- May receive and respond to customer service inquires via phone, fax, or email
- Uses established procedures, but have the ability to deviate when needed, and requires only general supervision
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Working in shifts
Job requirements:
- Excellent knowledge of Slovenian language (written and spoken)
- Excellent knowledge of English language (written and spoken)
- Computer literacy
- Verbal Communication and Phone Skills
- Team player
- Intuitive and Informing
- Customer Focus, Customer Service
- Can manage conflict situations over the phone
- Can perform two or more tasks at the same time
Please submit your CV.
Deadline for applications: 21.02.2018.
NEXI RS d.o.o.
Nexi Group is Europe's PayTech company which comes from a powerful strategic merger and integration of Nexi, Nets and SIA, which are among the biggest European players in digital payments with scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions, operating in high-growth, attractive European markets and technologically advanced areas with presence in more than 25 countries.
Više o poslodavcu