The Ribelli GmbH is the digital strang of a trading company TESTRUT https://www.testrut.com/ with more than 80 years of tradition in the non-food sector. With around 5,000 items for home (housewares and bathroom articles) and garden (garden furniture, decoration & ambiance, and gardening items). Ribelli, an online retailer offering a wide range of products which sources worldwide to customers with constantly new in-house developments and sales approaches, we are driving our successful growth. To enforce our growth strategy, we are looking for a candidate who is immediately available for our office in Serbia – TESTRUT DOO.
Your perspective
- As a Customer Care Specialist, you are the ear and the voice of Ribelli
- You advise customers in all matters and questions from different areas
- You can answer our customers' inquiries by phone and e-mail
- You keep track of customer queries and edit them independently
- You are in constant contact with our customers and ensure an appropriate solution to each inquiry. You must express a positive feeling with our customers
- After completing your training, you also need to take on coaching activities for new employees
Your profile
- You are available to work part-time as well
- You have experience in customer service (preferable and advantage)
- Your German spoken and written skills are excellent
- Ideally, your Italian is at least on B1 level (not mandatory, but highly preferable and advantage)
- You have a strong customer focus and can handle different situations independently. Even in stressful situations you always stay calm, friendly, and serious
- You have secure handling with the MS Office package, SAP knowledge is an advantage
Your application
- We have an open, transparent corporate culture with highly motivated colleagues pursuing our ambitious corporate goals
- Tempting basic salary
- If you want to become part of us, we would like to get to know you
Testrut doo
Testrut doo, ogranak kompanije Testrut GmbH iz Nemačke, posluje već punih 5 godina u Srbiji. Mi smo mali tim, sa tendencijom da se proširimo. Bavimo se prevođenjemi pisanjem web sadržaja za kompanije koje svoje proizvode prodaju putem Amazona u Evropi, sa prevasohodnim fokusom na tržište Nemačke. Pored toga, pružamo usluge vođenja i održavanja Amazon naloga, kao i pružanjem usluga korisničkog servisa i podrške kupcima. Uskoro menjamo ime i strukturu kompanije sa ciljem da postanemo veći i uspešniji.…
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