Syngenta is one of the world's leading companies with more than 28,000 employees in over 90 countries dedicated to our purpose: Bringing plant potential to life. Through world-class science, global reach and commitment to our customers we help to increase crop productivity, protect the environment and improve health and quality of life. We are currently looking for a Customer Service Specialist to join our Serbia team. The position is based in Belgrade.
We are looking for a:
CUSTOMER SERVICE SPECIALIST
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Role purpose
To provide professional support to the customer service and sales teams (order taking and processing, complaint handling, rebates, returns) in such a way that the highest levels of customer satisfaction, customer loyalty and sales targets are achieved.
Accountabilities
- Contribute to the strategic aim to be the most preferred supplier on the local agricultural market improving Customer Satisfaction;
- Works closely together with the customer service manager and the country sales management, providing them business information update before and after customer meetings, assisting in collection of balance sheets and payment guaranties from distributors;
- Supports the effective communication connected with sales, deliveries, stocks, issues, complaints and customers;
- Supports the Customer Service Manager with the daily contact with distributors representing a reliable, stable relationship to them and taking care of good company image aiming customer satisfaction improvement;
- Processes customers’ orders (receiving, processing, invoicing and monitoring). Maintaining high level of data precision for all processed orders in the ERP system;
- Contract and annexes preparation based on predefined commercial terms;
- Monitors contractual terms, actual sales vs. targets, credit limits;
- Supports the daily contact with the warehouse(s) ensuring best possible service (dispatch, goods issue, information about expected time of goods arrival etc.) to the customers and inventory accuracy;
- Return management: Supports and manage stock protection arrangements (justification check of customer’s return requirement against contract, preparation of storage statement by batch items, preparation of re-invoicing agreement, issuing credit note, arranging return delivery in case of relevant decision);
- Support on the physical stock taking together with Finance;
- Supports with managing complaints and secure proper execution of the process;
- Supports and co-operates with Finance, especially in case of requirements raised during internal or tax audits;
- Participate in multidiscipline projects, supports with other office administrative tasks as assigned.
- Reference: dLU_Zpdre6A7z_2NmyPxW0A_pvkIyyo3ZrCG6I8hWf4.
Critical experience and knowledge
- Bachelor’s Degree;
- Very good English language skills;
- Relevant working experience, ideally in Sales or Customer service;
- MS Office and ERP experience;
- Excellent communication skills;
- Customer centered thinking with basic financial background;
- Analytical thinking and problem-solving ability;
- Ability to deliver promises under tight timelines.
Please note that only CVs in English will be considered.
We’ll review all applications in confidentiality. Only shortlisted candidates will be contacted.
Deadline for applications: 29.11.2019.
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