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Customer Solution Architect (Modern Workplce)


ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of Fujitsu. Today, the company works with more than 80 major clients (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin) from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

Modern Workplace Solution Architect - Develop Windows 10 based Digital Workspace solutions, design and implement Microsoft 365 (Windows 10, office 365, Enterprise Mobility + Security) solutions for enterprise customers, design and implement Windows as a Service based Evergreen IT management approach.

What we offer:

  • A full-time employment contract
  • An opportunity to work on challenging projects with some of the world's largest companies
  • Flexible working hours, home office possibility once up to twice in the week
  • Compensation package (private health insurance, team-buildings, professional education and certification, bonuses for outstanding performance)
  • Opportunities for advancement within the company:
    • 50% of employees’ got salary raise
    • 30% of employees’ had a career growth
  • Opportunity to participate in various corporative programes (MVP - mentoring program)
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
  • Modern and comfortable office in New Belgrade
  • A highly professional, but very friendly team you will enjoy being a part of
  • Overtime working hours are recorded and compensated
  • Human corporative culture:
    • 80-85% of our employees appreciate human corporate culture in ICL Services
    • 85-90% of employees says that they work with great people
    • 7,78% is undesirable attrition rate for 2018

Professional Requirements:


  • At least 5 years of experience in IT workspace administration
  • English: Intermediate (writing and speaking) to upper intermediate
  • Expert level knowledge and experience technically leading large scale transformations of the customer environments to Microsoft 365
    • Windows 10
    • Windows as a Service
    • Office 365 (including ProPlus client suite)
    • Intune EM+S (including security features – AIP, ATA, MFA, Cloud App Security etc.)
    • Teams
    • Hybrid and on-premise Exchange, Sharepoint and SfB solutions
  • Mid to complex solution designing and other technical documentation writing skills with little or no supervision
  • Combining both bird view on all Microsoft 365 services and their interconnections yet able to do technical deep dive in each of the service
  • Good soft skills, team player, result driven and client oriented, self-motivated by challenging projects
  • Quick learner;
  • Excellent team working balanced with independence in problem determination, good presentation skills;
  • Experience in leading or being involved deeply in Windows 10 or Office 365 migration projects is mandatory;
  • Experience in leading or being involved deeply in Cloud Managed Workplace (Intune managed Windows 10, MAC devices, Android/iOS mobiles) is desired and a big plus


  • Experience and proven records of success in upsell, presell new services and projects to customers is a plus,
  • Automation skills, preferably for activities like user data backup & restore, automating post deployment actions etc.
  • Good knowledge and preferably experience in managing SCCM enterprise management solution
  • Strong understanding of Microsoft Licensing Model (Office 365/Microsoft 365/Windows 10)
  • Good background in networking area: TCP/IP, VPN, vLan, WAN, LAN, Ethernet;
  • Basic knowledge of Hypervisor solutions (VMware, Hyper-V, XenServer, …);

Soft skills:

  • Self-motivation
  • Time management
  • Presentation skills
  • Team work
  • Learning Agility
  • Negotiations skills
  • Emotional resilience,
  • Customer orientation,
  • Drive for result
  • Business development

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a professional interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Deadline for applications: 18.09.2019.

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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca ICL Services and solutions d.o.o.

ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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