Fast-growing global e-commerce startup is looking for full-time contractors for roles:
Customer Support Agent (German/Dutch)
Remote
DIV Brands is a global, location-independent e-commerce company. We leverage data to create and market performance-driven, customer-centric D2C Products. Our mission is to improve people’s lives by enabling everyone around the world to access the best innovative products in a few easy taps.
We’d love to meet you! If you’d like to learn and grow in e-commerce while working with an international, fun, and energetic team – come join us!
Your role:
- Manage the needs of our customers by delivering flawless customer services through our communication channels (email and social media) in German/Dutch
- Provide customers with prompt, early and accurate information regarding the status of orders, supply issues, and complaints
- Interact with customers in a professional, respectful, friendly and efficient manner
- Maintain our reputation by the professional and helpful attitude towards our customers
- Communicate with the rest of the team regarding fulfillment & re-orders in English
This is a 100% full time, remote and “full focus” position.
If you join us, you will:
- Be part of a young and ambitious team in a challenging position
- Have an excellent opportunity to develop your skills and grow together with us
- Have fun by sharing ideas and knowledge within a progressive, fast-growing and international environment
We are a perfect match if:
- You are fluent in English and speak German/Dutch - near-native level
- You have excellent written communication skills in German/Dutch
- You are happy to work remotely
- You have previous experience with customer service and/or e-commerce
- You are looking for a long-term/full-time relationship
- You are a team player comfortable in a global environment who is ready to jump in and help where needed with flexibility regarding your work schedule
- You are independent, passionate, self-motivator, self-starter and problem solver magician and at the same time you have a good sense of humor (sarcasm welcome), positive attitude first
- You adapt to new challenges smoothly with an entrepreneurial attitude - we are a flexible start-up always open to experimenting with new platforms, tools, ideas, and opportunities
Note: Only short-listed candidates will be contacted. Please apply through the form.
Deadline for applications: 18.02.2020.
Digital Advice LLC
- 16192 Coastal Highway 19958 DE-Lewes, Sjedinjene Američke Države