GroundLink is a pioneer in developing leading mobile technology and software solutions for the ground transportation industry. Founded in 2003, GroundLink provides corporate clients and leisure travelers with safe, reliable, and professional chauffeured car service in major cities around the world. With the industry's only ON TIME EVERY TIME® Guarantee; professional and licensed drivers; exceptional customer service; and advanced technology, we've set a new standard for ground transportation. Whether providing Airport Transfers, Corporate Limo Service, Point-to-Point, By the Hour or as Directed Rides, GroundLink’s fleet of Sedans, SUVs, Limos, Vans and Buses are best-in class.
We are always interested in adding extraordinary people to our team. Those who love new challenges and who are passionate about what they do. For people who do not stop when they get in the zone. And for people who know how to balance hard work and enjoying life. We are looking for the best:
Customer Support Agent
Belgrade
Your skills
- Excellent knowledge of English language, both written and spoken
- Excellent communication skills
- Customer service orientation
- Decision making skills and analytical approach to solving problems
- Ability to follow defined processes and procedures
- Minimum high school diploma
- Proficiency in MS Office package and advanced use of Internet
Your responsibilities
- Effectively respond to customer request by phone and email
- Provide accurate information to customers regarding service cost vehicle type, company policies, etc.
- Accurately enter reservations in the company system
- Promote relevant products
- Respond to customer questions and complaints
- You need to be able to work in shifts, including night and weekend shifts
Nice to have
- Soft Sales skills
- Previous experience in a similar position
- Ability to work with minimal supervision
We offer
- Full–time employment
- Chance for professional and personal development
- Dynamic, fun and friendly work environment
- Paid introductory training
- Competitive and stimulating compensation
We will consider applications submitted in English only. this position requires work in shifts, on weekends and holidays.
Only shortlisted candidates will be contacted.
So, if you think you are “the one” - Apply now!
For more information about our company, please visit our website GroundLink.com
Deadline for applications: 11.11.2018.
GroundLink d.o.o. Beograd
- Vojvode Supljikca 13/10, Beograd, Srbija
- PIB: 105695535
- Matični broj: 20441453