About GroundLink
Work Hard, Enjoy What You Do.
At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service. We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day. We are always interested in adding extraordinary people to our team -- especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.
We are currently looking for several candidates for the position of:
Customer Support Agent
Your responsibilities would be to:
- Effectively respond to customer requests by phone and email
- Provide accurate information to customers regarding service cost, vehicle type, company policies, etc.
- Accurately enter reservations in the company system
- Promote relevant products
- Respond to questions and complaints from customers and record them appropriately
- You must be able to work in shifts, including night and weekend shifts
We are looking for the following qualifications:
- Excellent knowledge of English language, both written and spoken (preferably at a native speaker level)
- Excellent communication skills
- Customer service orientation
- Sales skills
- Decision making skills and analytical approach to solving problems
- Ability to follow defined processes and procedures
- Enthusiastic, self motivated and able to work with minimal supervision
- Minimum high school diploma
- Knowledge of Microsoft Office tools and Internet use
- Previous experience in a similar position is a strong advantage
What we offer:
- Dynamic, challenging, fun and friendly work environment in multinational company
- Full-time employment
- Competitive and stimulating compensation
Please note:
We will only consider applications submitted in English. This position requires work in shifts, on weekends and holidays.
We are looking to fill this position as soon as possible, therefore applications will be reviewed as they are received.
For more information about our company, please visit our web site www.groundlink.com
Deadline for applications: 21.02.2018.
GroundLink d.o.o. Beograd
- Vojvode Supljikca 13/10, Beograd, Srbija
- PIB: 105695535
- Matični broj: 20441453