Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Customer Support Engineer - Litmos

CallidusCloud

Beograd

20.02.2018.

ugovor puno radno vreme

logo_18483

Litmos, a CallidusCloud company, is a SaaS based Learning Management System (LMS) that is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 22 languages. We are disrupting the corporate learning domain by offering a fast, easy to use product that really delivers on the features that people need the most to run successful online learning programs.

We are looking for a

Customer Support Engineer

to join our team in Belgrade!

Customer Support is an integral part of the customer journey and plays a vital role in the success of our business. Working across multiple channels, the Customer Support Engineer’s role includes (but is not limited to) resolving questions from customers, partners and consultants on the correct use of features and functionality within the Litmos User Interface.

Key Responsibilities:

  • Take ownership of customer inquiries from first point of contact through to resolution
  • Provide phone and email assistance to customers, consultants and partners on the usage of Litmos products
  • Perform system troubleshooting to diagnose and resolve problems
  • Provide phone assistance to customers who call in for update or escalation on their cases
  • Proactively communicate client status, concerns and issues to appropriate management team
  • Contribute to Litmos Community and knowledgebase
  • Update Support case tracking system to provide accurate and current documentation of issues
  • Able to work shifts that cover the US East coast working hours on a rotational basis

Qualifications:

  • Bachelor’s degree in Engineering, Technology or related field
  • 1+ years of experience in a customer support environment, SaaS experience a plus
  • Experience in web application support
  • Knowledge of HTML, CSS, SSO, REST-based API integrations is a plus
  • Experience with any of our Connected Apps is an plus; http://www.litmos.com/marketplace/connected-apps/
  • Experience working with a call tracking tool such as Zendesk or similar
  • Ability to work well in a fast paced environment and overcome challenges with minimal guidance
  • Excellent organizational, customer relationship, verbal and written communication skills
  • Excellent problem solving and listening skills

What do we offer:

  • Good financial conditions
  • Private health insurance
  • The budget for personal development
  • Very collegial, open-minded team
  • Sport recreation activities: football and basketball
  • Regular working hours for a good work-life balance
  • New and fancy office in Airport City with parking space included

Deadline for applications: 20.02.2018.

    Ovaj poslodavac odgovara na vaše prijave
    Konkurs je istekao.

    CallidusCloud

    Mi smo vodeća kompanija u proizvodnji cloud softvera iz Silikonske doline. Sami razvijamo aplikacije od nule, prodajemo ih i implementiramo, i sve to u cloud-u. Ceo svet je naše tržište! Naši klijenti poput Unify, Lenovo, Atlas Copco, Paloalto i mnogih drugih, su svetski poznate i priznate kompanije. CallidusCloud broji više od 1100 zaposlenih, od čega oko 250 radi u razvojnom centru u Beogradu. Pored Srbije, kancelarije imamo i u Evropi, Aziji, Americi i Australiji.…

    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?