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Mitto AG

Customer Support Executive

Belgrade

Who we are

With Headquarters in Zug, Switzerland and offices around the world, Mitto’s agile approach, trusted mobile operator relationships and carrier-grade SMS Messaging platform improve conversions and increase the speed and reliability of global mobile communications for the world’s largest OTTs, Enterprise and Mobile Operators.

Mitto has a singular mission - to provide our customers with the most reliable, robust SMS Messaging service in the industry. That’s why technology is at the heart of everything we do. Our in-house team of developers make up more than a third of our staff and between them have designed a platform that guarantees our customers’ SMS messages get to the right person, at the right time, in the right place - in the most cost effective way possible.

Your skills

  • Holds a University degree.
  • 2+ years of experience working in customer service as customer care representative.
  • Exemplary organizational, evaluation, reporting and follow-up skills.
  • Analytical thinking and problem solving capabilities.
  • Readiness for short to mid-term business trips abroad.
  • Very fluent in written and spoken English.

Nice to have

  • Having worked in the mobile messaging industry will be considered a plus.
  • Understanding and interest in the field of mobile/telecommunications.

Responsibilities

  • Provide direct interaction with customers and with the internal product team, handle inquires and resolve challenges associated with service delivery.
  • Address customers professionally to ensure the development of the relationship.
  • Support customers and administer account set up and maintenance.
  • Respond in a timely manner to customers inquiries and internal correspondence, also interact with the Routing Team to escalate customers issues associated to service delivery.
  • Support internal Sales and Account Management Team with customer requests related to products.

We offer

  • Work in brand new modern office space in New Belgrade.
  • Competitive compensation depending on experience and skills.
  • Take part in complex, innovative projects used by highly recognizable brands and clients.
  • Work in an international team of talented, experienced and helpful engineers and analysts.
  • Develop further on modern technologies and innovative projects.
  • Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment.
  • Personal development/education (conferences, trainings).
  • Paid gym and pool memberships, yoga classes, football matches and many more activities.
  • Free juice, soda, fruit and coffee at work.
  • Flexible working hours and work-life balance.

 Deadline for applications: 19.01.2018.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.


Koliko ste zadovoljni dobijenim informacijama:

o kompaniji?

  • Prosečna ocena: 3.00
  • Broj glasova: 2

o uslovima za ovu poziciju?

  • Prosečna ocena: 2.50
  • Broj glasova: 2

o zadacima za ovu poziciju?

  • Prosečna ocena: 2.00
  • Broj glasova: 2

o tome šta poslodavac nudi?

  • Prosečna ocena: 2.50
  • Broj glasova: 2
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