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Customer Support Executive

Mitto

Beograd

19.01.2018.

ugovor puno radno vreme

Mitto AG

Customer Support Executive

Belgrade

Who we are

With Headquarters in Zug, Switzerland and offices around the world, Mitto’s agile approach, trusted mobile operator relationships and carrier-grade SMS Messaging platform improve conversions and increase the speed and reliability of global mobile communications for the world’s largest OTTs, Enterprise and Mobile Operators.

Mitto has a singular mission - to provide our customers with the most reliable, robust SMS Messaging service in the industry. That’s why technology is at the heart of everything we do. Our in-house team of developers make up more than a third of our staff and between them have designed a platform that guarantees our customers’ SMS messages get to the right person, at the right time, in the right place - in the most cost effective way possible.

Your skills

  • Holds a University degree.
  • 2+ years of experience working in customer service as customer care representative.
  • Exemplary organizational, evaluation, reporting and follow-up skills.
  • Analytical thinking and problem solving capabilities.
  • Readiness for short to mid-term business trips abroad.
  • Very fluent in written and spoken English.

Nice to have

  • Having worked in the mobile messaging industry will be considered a plus.
  • Understanding and interest in the field of mobile/telecommunications.

Responsibilities

  • Provide direct interaction with customers and with the internal product team, handle inquires and resolve challenges associated with service delivery.
  • Address customers professionally to ensure the development of the relationship.
  • Support customers and administer account set up and maintenance.
  • Respond in a timely manner to customers inquiries and internal correspondence, also interact with the Routing Team to escalate customers issues associated to service delivery.
  • Support internal Sales and Account Management Team with customer requests related to products.

We offer

  • Work in brand new modern office space in New Belgrade.
  • Competitive compensation depending on experience and skills.
  • Take part in complex, innovative projects used by highly recognizable brands and clients.
  • Work in an international team of talented, experienced and helpful engineers and analysts.
  • Develop further on modern technologies and innovative projects.
  • Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment.
  • Personal development/education (conferences, trainings).
  • Paid gym and pool memberships, yoga classes, football matches and many more activities.
  • Free juice, soda, fruit and coffee at work.
  • Flexible working hours and work-life balance.

 Deadline for applications: 19.01.2018.

    Mitto

    At Mitto, we believe communication is the lifeline of humans. Our global team of mobile technology experts share the common vision of enabling innovative and unified lines of communication that facilitate people’s lives - anywhere in the world, at any time. With agility, speed, and reliability, we offer our customers customized solutions that support their unique business objectives. From easy-to-integrate SMS, Voice, and Chat App APIs to next-generation business messaging and end-to-end phone number…

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