Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Customer Support Intern

TMS

Beograd

12.12.2020.

praksa puno radno vreme

Who we are:

TMS is an international software development company that builds its own products and works with clients under a Team-as-a-Service (TaaS) model for different business industries and activities, providing custom software development services to long-term partners worldwide. Our focus is on developing and designing custom software solutions and the best tools for our clients and their customers, using the latest technologies and niche leading best practices. 

Our young and passionate team is growing fast, and we tend to fill in each position with great people and ambitious professionals. We're looking for a Customer Support Agent Intern to join us for a 4-months internship in our Belgrade office, and, if all goes well, stay with us for a full-time permanent Customer Support Agent position after the internship is over.

Who you are:

An enthusiastic, empathetic, punctual, and passionately communicative person, loving to deal with gadgets and excited to be able to help people, to solve problems, and improve the customer experience.

What you'll do:

  • Communicate with our customers (in English) through a helpdesk, and help them resolve the questions and problems they have related to our products - mostly for the https://wpamelia.com 
  • Work as a part of our Customer Success team to improve the overall user experience with our products, documentation, customer service. Customer satisfaction is measured through ratings/reviews, waiting time, time to resolution, and overall retention rate.
  • Contribute to the overall product quality through other activities that help customers to achieve their goals with our software (FAQ, screencasts, improving documentation).
  • Proactively collect customer feedback and help with incorporating it into the products.
  • Eventual assistance with administrative tasks for the team.

Your qualifications:

  • English at B2 level or higher.
  • "Can do" attitude, willingness to help others, ability to "put yourself into customers' shoes".
  • Fast typing skills (50+ words per minute) in English.
  • Fluency with computers and online products.
  • High attention to detail.

What we offer:

  • Young, dynamic, entrepreneurial team.
  • Working in a friendly, family-like atmosphere in our cozy New Belgrade office in the GTC Green Heart business complex.
  • Exciting and challenging products to work with.
  • Flexible schedule.
  • Team building activities.
  • Personal development through training and certifications.

Only shortlisted candidates will be contacted.

Good luck, we hope to see you on our team!

    Konkurs je istekao.

    TMS | Trafft, wpDataTables, Amelia

    Founded in 2014, TMS was built and grown around developing our own software products that are now used by tens of thousands of businesses and individuals around the world. Today we are proud to work on 3 in-house products: wpDataTables, Amelia and Trafft, covering the complete product lifecycle - ideation, design, development, customer success, marketing and sales

    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?