We are looking for:
Customer Support Representative - Billing
Belgrade
Responsibilities:
- Assist callers with billing inquiries
- Understand “client call flow”
- Always strive to ensure First Call Resolution and complete Customer Satisfaction
- Build trust and rapport with the customer through clear, respectful interaction
- Determine business offerings that the customer does not currently have and make the appropriate offer to upgrade and add on to their service
- Code the call accurately and completely for the installer
- Knowledge of processes and policies
Required Skills:
- Microsoft Office Suite
- Professional attitude
- Fluent in English
- Excellent communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure, ability to work to tight deadlines
- Optimistic and extrovert personality
- Loyal and team player
- Previous work experience in the industry is a plus, but not essential
Deadline for applications: 19.06.2019.
Reliant DOO
- Bulevar vojvode Misica 43 11000 Beograd, Srbija
- PIB: 109217213
- Matični broj: 21143952