Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 19.10.2017 pre isteka prvobitno postavljenog roka.

Customer Support Specialist

CCBill SRB d.o.o.

Beograd

02.11.2017.

ugovor puno radno vreme

logo_23193

We are looking for:

Customer Support Specialist

Location: Belgrade

Position Purpose:

The Customer Support Specialist is responsible for handling all aspects of support for our on-line payment processing merchants. This includes, but not limited to the following: Technical support, “How to” questions, boarding merchants and affiliates to our systems, account and contract maintenance, account review for compliance, account review for additional features and capabilities that will benefit our merchants.

Principal Duties and Responsibilities:

  • Responsible for handling all forms of client communications via phone, chat, and email
  • Perform triage and troubleshooting of all issues and requests
  • Provide proper follow up on any issue resolution to the merchant
  • Complete change documentation for merchant requests
  • Responsible for on-boarding our merchants and affiliates
  • Ownership of individual merchant technical integrations with CCBill systems
  • Review account for compliance
  • Experienced resource to clients with regard to company products and features
  • Properly escalate issues to internal teams according to departmental policies
  • Organized and up to date on all current Company systems and features
  • Identify and implement solutions to improve the Merchant experience
  • Offers ancillary support for any escalations via other customer support groups
  • Work with sales teams to compile and create merchant account health reports
  • Knowledge base maintenance
  • Other duties as assigned

Qualifications:

  • High school degree or equivalent education
  • Understanding of Linux permissions and server structure
  • Intermediate experience with at least one of the following: HTML, FTP, and CSS
  • Beginner to intermediate experience with .NET, Perl, JavaScript, PHP and ASP
  • Proficient with Microsoft Word, Excel and current web browsers
  • Working knowledge of current internet technologies
  • Demonstrated ability to solve problems quickly with limited resources
  • Ability to interface effectively with all levels of employees and management
  • Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
  • High degree of professionalism
  • Excellent verbal and written communication skills

What we offer:

  • Highly talented, professional and friendly team
  • The ability to use cutting edge technologies
  • Possibility for personal and professional growth
  • Introductory training
  • Flexible working hours
  • Colorful offices in Novi Beograd
  • Soft drinks, tea, coffee and fruit
  • Social activities and very friendly working environment
  • All benefits paid pursuant to relevant Serbian laws

If you are interested please send covering letter and CV in English.

Deadline for applications: 02.11.2017.

    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 19.10.2017 pre isteka prvobitno postavljenog roka.
    Upoznajte poslodavca CCBill SRB doo

    CCBill SRB doo

    Ko smo mi? CCBill je američka kompanija koja od 1998. godine razvija i unapređuje rešenja za sigurno plaćanje preko Interneta. Danas se CCBill koristi na preko 30.000 sajtova i konstantno raste kako u broju korisnika, tako i u funkcionalnostima koje pruža vlasnicima sajtova za elektronsku trgovinu. ... Saznajte više

    Beneficije

    • RAD NA DALJINU
    • RAD OD KUĆE
    • DODATNI SLOBODNI DANI
    • OBUKE, KONFERENCIJE
    • ZDRAVLJE
    • ZABAVNI SADRŽAJ
    • HRANA I PIĆE
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • KOMPANIJSKI POPUSTI
    • SPORT I REKREACIJA
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?