Ofika Group LTD is a leading Subscription Print Services for desktop multifunction devices. It is the UK's leading Subscription Print Services company, with a recently established office in Belgrade for Serbian market. We're helping businesses worldwide save time and money on their desktop multifunction devices (MFD) printing and copying. Subscription print services give businesses the flexibility to cancel their contract in 30-days. There's no finance, no credit checks or maintenance costs and with inclusive hardware all for one monthly subscription payment.
We believe in making it easier for organizations to work and grow on an international scale.
Customer Support Team Leader
Belgrade
Responsibilities:
- Remotely install printers and monitoring software on customers computers
- Monitor customers use of printers via software
- Troubleshoot problems customers have with printers
- Keep the customer up to date on the progress of problem resolution
- Keep track of the entire process performed by members of the team and cooperate with the delivery team
- Compile manuals, IT procedures and protocols for the members of the team
- Continuously develop and maintain pertinent technical knowledge and troubleshooting skills
- Utilize knowledge to enhance capability to meet customer needs
Requirements:
- Fluent in English language, spoken and written (additional language is a plus)
- IT savvy, familiar with related technology and IT security
- Experienced with troubleshooting problems related to networks, computers and drivers
- Preferably, familiar with printers and how they function
- Understands how to configure IP addresses, different network protocols etc
- Experienced in starting, growing and managing teams
Candidates profile:
- Self-initiative and proactive approach
- Excellent communication skills
- Ability to multitask
- Open minded, flexible, and team oriented person
We offer:
- Work in young and dynamic environment
- International environment
- Advancement opportunity
- Chance for a professional and personal development
- Long term employment opportunity for best performing candidates
Estimated salary: 45.000,00 - 60.000,00 RSD
Deadline for applications: 17.08.2018.
Ofika
- Bulevar Mihajla Pupina 6, Beograd, Srbija
- PIB: 110649485
- Matični broj: 21372129