TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.
Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.
Don't miss this opportunity to become our:
Position in Belgrade
- Monitor TeleSign’s service quality, focusing on SMS delivery, Voice call delivery and Data quality.
- Examine traffic patterns in TeleSign’s log files, databases, and cubes, looking for issues and changes in quality.
- Deep dive into customer provided data to discover any potential deliver-ability issues.
- Work closely with internal routing team, assist in modifying routes for best case delivery.
- Help in defining and developing tools, reports, and alerts that TeleSign can build to better monitor quality.
- Provide customer support and research for delivery escalations.
- Research global prefixes to enhance TeleSign products.
- University degree in Computer Science, Electrical/Software Engineering, Mathematics or equivalent.
- Fluent in English, verbal and written.
- Experience building and running SQL queries against large databases.
- Experience working with data cubes via Excel and pivot tables.
- Prior data analyst experience.
- Telco or SMS industry experience is a plus.
- Statistical/mathematics background is a plus.
- Experience in using Tableau or similar tools is a plus.
- Experience in machine learning systems, expert systems and automated systems is a plus.
- Ability to make decisions based on both quantitative and ambiguous qualitative input.
- Excellent analytical, troubleshooting and problem solving skills.
- Strong attention to detail.
- Innovative and proactive approach.
- Strong organizational and time management skills.
We are offering:
- Development opportunities.
- Challenging but also very friendly and fun working environment.
- Good compensation package - Competitive € salary plus attractive benefits.
- And much, much more…
Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.