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Konkurs je istekao.

End User Technical Support

Mipcom +

Beograd, Knez Mihailova

03.12.2021.

honorarno puno radno vreme 1. smena

Mipcom+ is looking for experienced person to provide End User Technical L2 support.

Job will be done in our client premises in Belgrade city center, Knez Mihailova. 

Working days and hours:

  • Full day (8 hours), 5 days a week

Contract:

  • 6 month contract with possibility of extension, 1 month probation period
  • Contract will be made with Mipcom+, work will be done in client's premisses

Job description:

  • Attend internal client's desk to provide best-in-class technology support
  • Use remote tools to assist clients in remote offices or home offices
  • Troubleshoot desktop issues
  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the client's ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize clients tools for building, monitoring and troubleshooting client devices
  • Participate in disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Other associated duties as reasonably assigned by the client ‘Level 2’ support manager

Requirements:

  • At least 3 years of experience of desktop/network support 
  • Windows Desktop knowledge is essential
  • Windows Server/Active Directory is essential
  • Windows Server/Domain controller is essential
  • IAS server knowledge is essential
  • Office 365
  • Excellent communication and customer service skills are essential
  • Good knowledge of Windows operating systems/troubleshooting/problem solving
  • Good knowledge of PC network troubleshooting, network protocols
  • Good knowledge of PC hardware and software
  • Good knowledge of English language
    Konkurs je istekao.

    Mipcom +

    • Srbija, Novi Banovci, Zmaj Jovina 8
    • PIB: 108565319
    • Matični broj: 63540862
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