Konkurs je istekao.

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Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.

Forecasting, Planning and Scheduling Specialist

Belgrade

Responsibilities:

  • Create long and short term contact volumes/workload forecasts for Customer Care Teams
  • Creates agents schedules according to forecast needs
  • Ensuring KPIs target achievement through real time monitoring and introducing adjustments where possible
  • Reporting on trends anticipated, contact volumes and performance gaps
  • Leading continuous improvement of forecasting, performance, workforce productivity and efficiency
  • SMS Broadcasting in accordance with business rules and procedures
  • Preparing and leading regular meetings with stakeholders regarding performance and productivity

Requirements:

  • University degree or Higher Education Diploma
  • Fluent in English
  • Advanced MS Office user
  • Experience with Customer Care and WFM applications will be considered as an advantage

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Great benefits
  • A key role in shaping the future Telenor, in an industry undergoing massive change
  • Attractive international career opportunities in Telenor for the right candidate
  • Competitive terms and conditions
  • Be part of a highly competent and collaborative environment 

Please apply by 12.07.2018.

Konkurs je istekao.

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