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Front Office Manager

Mama Shelter BELGRADE

Beograd

27.12.2017.

ugovor puno radno vreme

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Mama Shelter BELGRADE

Front Office Manager

Belgrade

Come join the lively, spirited family of MAMA Shelter! Founded in 2008 by Serge Trigano and his sons Benjamin and Jérémie, MAMA is a place for people of all ages, countries, cultures and ethnic backgrounds to come, gather and connect. We love Serbia and we will open one MAMA in Belgrade in March of 2018. Be a part of the magic that is MAMA! We are currently looking for Front Office Manager who possess drive, charisma and warmth to join our team.

As the Front Office Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective: Responsibility for managing Front Office operation while ensuring MAMA standards are implemented and met.

Essential Duties and Responsibilities:

  • Ensures efficient and effective operation of the Front Office department.
  • Creates an operating environment that assures guests are provided with an outstanding experience.
  • Actively trains, mentors, develops and encourages excellence from staff team members during daily operations. 
  • Conducts employee performance evaluations and discipline communications. Prepares schedules and payroll sheets. 
  • Actively involves in staffing for the Front Office team.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Suggests and implements improvements and corrective actions.
  • Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security measures.
  • Adheres to room rates as assigned by management.
  • Maintains room availability.
  • Performs check ins and check outs. Assigns rooms and keys.
  • Prepares bills and collects payments for visit. Assists in solving billing discrepancies.
  • Answers inquiries regarding hotel area and services.
  • Works with guests: greets and welcomes guests; provides guests with places to visit, eat and shop; arranges transportation of guest; collects and distributes messages for guest.
  • Maintains hotel records.
  • Runs nightly reports as needed.
  • Performs week-end duties procedures. 
  • Other duties as assigned from the relevant scope of work.

Skills/Qualifications:

  • Related front desk experience in a high volume hotel.
  • Experience in managing team.
  • High school diploma/College preferred.
  • Competent in Microsoft Excel, Microsoft Word.
  • Very competent in Property Management Systems, Central Reservation Systems.
  • Great organizational skills.
  • Must have well developed problem solving skills.
  • Must have the ability to work flexible work hours including evenings, weekends and holidays. 
  • Must possess excellent oral and written communication skills.
  • Ability to anticipate needs and wants of guests while balancing business needs of the Company.
  • Ability to work under pressure, prioritize tasks.
  • Passionate and creative.
  • Works great in a team.

We need you to be passionate about your job, outgoing, to love working with people and appreciate your team the most!

Apply electronically with your resume.

Deadline for applications: 27.12.2017.

    Konkurs je istekao.

    Mama Shelter Belgrade

    Mama Shelter creates and choreographs lively accommodation and restaurant facilities on a daily basis. It already boasts 12 restaurants and over 800 employees in 11 cities and 6 countries (France, SAD, Brazil, Serbia, Czech Republic, England) !It was created in 2008. by the Trigano family and its strategy is one of deployment in city-center addresses. MAMA is a place for people of all ages, countries, cultures and ethnic backgrounds to come, gather and connect. Mama Shelter offers its customers…

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