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Konkurs je istekao.

German Customer Relations Ambassador - Rituals

5CA

Remote

09.10.2022.

ugovor puno radno vreme online intervju za posao

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

The clients that we work with are multinational companies with high-tech consumer electronics products on offer. You will be given the chance to get a look behind the curtain and learn just what it is like to work with such exciting clients.

Of course, you will get a kick-ass training before you even start working. Your Operations Manager will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.

The main objective in this position is to help customers troubleshoot technical issues with their tech devices. You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!

Job requirements:

  • You speak near native German and English at an advanced level.
  • You are available to work full-time and in a fixed schedule. 
  • You are deeply interested in technology and consumer electronics.
  • You are always open to working with new technologies and products.
  • You are a fast learner, you take initiative and are awesome at troubleshooting. 
  • Experience in a Customer Service environment or an international business setting is a plus! 
  • You have a dedicated quiet work space, located within your own residence.
  • You are not currently living in the Netherlands.

PC requirements:

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally. 
  • A minimum of 8 GB RAM memory
  • Your computer should run at least a 64-bit version of Windows 10 or newer, or a recently released version of macOS
  • An i5 2.8 ghz Dual-Core processor or better/ similar, max. 3 years old.
  • A (smart)phone suitable for two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer

We offer:

  • A position at a fast-growing company with ambitious A-level clients. 
  • A casual, international environment where you’ll work with people from over 40 different nationalities. 
  • Flexibility; working remotely means being able to work from anywhere in the world. 
  • No time wasted commuting between home and work. 
  • Top-notch tools, training, and colleagues.
  • As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.
    Konkurs je istekao.

    5CA

    5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate about what we do, deliver a great customer…

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