Every second, of every day, TeleSign protects the world's largest Internet, mobile app, and cloud properties by establishing and verifying Mobile Identity. TeleSign's Mobile Identity platform gives digital businesses the ability to connect a unique identity with every account to verify new registrations and authenticate existing users. TeleSign created Mobile Identity to help businesses preserve their ecosystem by detecting a suspicious user before account creation, and to better protect their existing user base from account compromise. TeleSign is trusted by the world's largest companies and protects 2.5 billion accounts in more than 200 countries and in 87 languages.

TeleSign invests first and foremost in our people and has created a quality and fun workplace. We are passionate about what we do, take pride in assembling the best team, enjoy working with other bright and like-minded folks and know that our market leadership is a testament to every one of our employees.

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The Global Compliance Associate will be based out of TeleSign’s Belgrade office and join the growing Compliance team, responsible for overseeing TeleSign’s global SMS compliance and SenderID requirements. U.S. & Canada SMS compliance is currently managed by the Compliance team in TeleSign’s headquarter office, located in Los Angeles. The Compliance Associate will be responsible for understanding the existing U.S. & Canada SMS compliance standards and processes, and defining the standards that apply to TeleSign’s international SMS business. This position will work very closely with the Routing and Client Services teams, acting as both the internal and external knowledgeable global SMS compliance expert.

Key responsibilities:

• Research and learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world
•  Perform on-going analysis of new and existing customer SMS use cases/message content to ensure compliance with TeleSign and country specific SMS requirements
• Create procedures for testing, troubleshooting, configuring and whitelisting global SenderIDs
• Communicate the statuses of custom SenderID requests across the business, as needed
• Work in partnership with TeleSign’s Carrier Account Management, acting as SMS compliance liaison between TeleSign and our global SMS providers
• Develop improved processes that supplement existing procedures for U.S. & Canada market
• Create and maintain customer facing documentation, focused on global SMS requirements and country specific requirements
• Ensure the department Wiki is updated and maintained with the latest global SMS information
• Support the Routing team’s management of global SMS delivery by handling the SenderID procurement and launch process
• Serve as a Compliance resource for global Client Services and Sales teams, in a customer facing capacity as needed
• Work with program management and product teams, to define technical specifications around tools to support SenderID functionality and global routing efforts
• Identify and define requirements for technical tools and solutions that support increased efficiency, visibility and overall improvements. Continually communicate the details and status of these projects within your team and across applicable business units
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Candidate’s profile:

• Reliable and accountable individual, with ability to take initiative and effectively prioritize multiple tasks/projects
• Technical and operational understanding of SMS delivery, SenderID configuration and procurement processes
• Professional experience working with Telco mobile operators and/or SMS aggregators is a plus
• Skillful at researching, collecting, organizing and interpreting regulatory information
• Ability to clearly translate and present new processes, tools and/or SMS compliance requirements across various business units
• Experience writing accurate, detailed and informative documentation for internal and external purposes
• Experience working across various business units and in a customer-facing capacity
• Fast learner with ability to quickly develop proficiency using existing reporting, technical and operational tools
• Strong interpersonal, written and verbal communication skills are required
• Self-motivated, team player with the ability to deliver insightful analysis on global regulations
• Strong problem solving skills, positive work ethic and proactive professional demeanor is required
• Experience using Microsoft Office, ticketing & CRM systems, and web conferencing tools (Skype, Lync, etc.) Experience with Salesforce, Confluence and JIRA a plus

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 24.02.2016.