The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org
The Global Support Officer will be a member of the unit Supply Chain Support & Projects, in charge of developing and supporting ICRC's logistics division's information systems and system procedures.
He/she will be in charge to provide support for usage of ERP JD Edwards, deliver solutions to the software problems such as defects in functionalities and/or lack of functionality. The Global Support Officer will work in a team as a part of the support structure based at ICRC Belgrade Shared Services Center (BSSC). His/her primary aim is to deliver efficient and cost effective solutions to the end user.
The BSSC is looking for a suitable candidate to fill the following position:
Global Support Officer (ERP / Logistics)
Procurement to Pay
(Location Belgrade)
MAIN TASKS
- 3rd level ERP support in the functional area of procurement to pay
- 2nd level ERP support in the given functional area for Geneva Logistics Service Center
- Analyze and resolve tickets escalated by 2nd level support or raised by key-users for Geneva LSC.
- Review, analyze, and evaluate business and user needs, issues, identify the root-cause of issues
- Advise users on the best usage of the system and propose new procedures or procedural changes
- Identify and document requirements, define scope and objectives, and identify system modifications as needed
- As Application Process Owner in the functional area of procurement to pay, work closely with Business Process Owners to define functional gaps and solutions.
- Define functional specifications for development and implement solutions
- Liaise with JD Edwards technical experts to complete specifications
- Liaise with Finance and ICT 3rd level support
- Analyze data and produce reports for improved functioning of the system
- Coordination of work of the development teams
- Test case preparation and execution
- Active participation in release and testing of new features
- Contribute in the production of the project documentation and in the production of the user support documentation
- Maintain and adjust system setup, parameters and options
- Key interlocutor for level 5 regional support teams.
REQUIRED PROFILE
- Economics, Business or Technical sciences background
- Minimum 5 years’ experience in using ERP system (JD Edwards as an asset), including at least two years in implementation/support function
- Experience in supply chain processes in international organizations or companies
- Experience in procurement to pay processes
- Experience in:
- 2nd/3rd line support
- definition of functional specifications
- Knowledge of SQL an asset
- Very good command of English, any additional languages an asset
- Able to convert business problems into IT solutions and advanced problem solving skills
- Excellent communication skills, both verbal and written
- Strong history of continuous education and proven drive to increase skill set
- Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
- Very good ERP analytical skills, able to work in teams as well as independently
WHAT WE OFFER
- A work and progressive professional development in an exciting international humanitarian environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and Motivation letter exclusively in English.
Only short listed candidates will be contacted.
Deadline for applications is 24.06.2018.
Medjunarodni komitet Crvenog krsta
The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works worldwide to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC’s mission and its activities visit www.icrc.org. The ICRC has been working in this part of Europe since the early 1990s. The organization strives to respond to the needs remaining from armed conflicts in the region. In particular, it seeks to…
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