Training and Development Specialist

GroundLink is a global platform for ground transportation based in New York City. We power ground transportation sections of some of the world's biggest travel companies. We build an infrastructure that serves the needs of millions of travelers and thousands of ground transport companies, helping them work together. We build web and mobile experiences unseen in the industry.

GroundLink is expanding, and fast. Working with Royal Caribbean, Jet Blue, Omni, as some of our partners, and over 45.000 affiliates around the globe, we are revolutionizing the industry being the absolute leader in the field.

We are currently looking for candidates for the position of:

Training and Development Specialist

This person will own the design and delivery of personalized and group trainings to the GroundLink Call Center and Customer Service team.

Responsibilities:

• Develops, implements and manages a comprehensive program to standardize call center and customer service training procedures
• Analyzes training needs
• Conducts orientation and trains new employees
• Creates training manuals
• Leads in-person and remote training seminars for groups of employees
• Designs and delivers all types of trainings, including technical and procedural, as well as soft skills training sessions (such as customer service skills, communication skills, leadership development, teambuilding etc.)
• Assumes responsibility for training logistics
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Qualifications:

• Bachelor’s degree
• 3-5 years of experience in a training role, preferably in call center environment or in a retail or technology organization
• Excellent communication skills and proficiency in English language (written and spoken)
• Strong writing skills, including technical writing skills
• Knowledge of customer service applications including CRMs, PDF software, Google Docs, snag it and digital video documentation software as well as quality monitoring systems (e.g. NICE, Witness) desired.
• Creative, well organized, proactive and flexible person.
• Planning, problem-solving and analytical skills.
• Ability to work in a very fast paced atmosphere.

We offer:

• Dynamic and challenging work environment in multinational company
• Full-time employment
• Stimulating compensation

Deadline for applications is May 25, 2012.