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Job listing has been deactivated

This job listing has been deactivated 17.05.2019 at the request of the employer.

Trizma d.o.o.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.


ACCELERATE
BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

Help Desk Specialist - French language

Position Summary 

Help Desk Specialist works in a very dynamic, multilingual and customer-oriented business environment. HDA's first responsibility is to run the first-class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational. 

Key Areas of Responsibility: 

  • Positions primary responsibility will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's (SLA’s) and customer satisfaction; Troubleshoots undocumented problems.
  • Allocates work load, trains new employees, and provides feedback for improvement; Acts as team leader on large, critical geographic territories, requiring the highest level of skills and experience to meet critical SLA’s
  • Position requires understanding of Managed Service Centre operations and solid understanding of all MSC support tools
  • Position responsible for understanding of the end to end processes that underpin quality customer service; Conduct service audits   

Candidate profile and qualifications: 

  • Fluently in speaking and writing of French and English language
  • Advanced knowledge level of Microsoft Windows
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction 

We are offering:  

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

Job listing has been deactivated

This job listing has been deactivated 17.05.2019 at the request of the employer.

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Trizma

Pozdrav iz Trizme!
Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo.
Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. ... Pogledaj više.

Iskustva zaposlenih


Početkom  2006. godine  počelo  je  moje  putovanje koje  traje i danas. Kroz različite projekte sticala sam nova znanja i trenutno radim na poziciji Client Relations ... Pogledaj više.

Beneficije


  • Trizma benefit kartice sa specijalnim popustima kod naših partnera
  • Trizma biblioteka
  • Novogodišnji paketići za mališane
  • Pokloni za novorođene bebe
  • Poklon za rođendan
  • Poklon i proslava za jubilarne godišnjice rada u kompaniji
  • Novogodišnja žurka
  • Događaji i aktivnosti koji se organizuju svakog meseca u cilju druženja zaposlenih
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