LVH is a leader in the ultra-luxury home sharing catering to world-traveling high net worth individuals, their family, and business associates through a network of thousands of full service homes in over 100 international destinations.
Under the general supervision, the Home Experience Specialist - Logistics & Billing will provide direct support to the Home Experience Management and perform related work as required.
Essential Functions:
- Oversees the day-to-day operations of the team's coordinators and field team.
- Manage and be accountable for keeping CRM up to date on a daily basis.
- Address any delays or pending tasks and ensure they are completed on schedule.
- Responsible for delivering timely and competent administrative support to all Field Members.
- Organize and coordinate the logistics of the staff within the budget constraints.
- Keeping track of and managing field team members' working hours in accordance with their agreements.
- Leads and controls all reports required for a certain booking.
- Enters all requests, billings, and updates across all bookings accurately.
- Leads and owns each assignment, ensuring that all deliverables are delivered to the Experience Directors on a regular basis.
- Make certain that bills/invoices are submitted into Asana/Expensify on the same day they are received.
- Make certain that bills are submitted into Asana/Expensify on the same day they are received.
- Contact information has been updated, and priority bills have been posted.
- Communicates all deliverables to the entire team, particularly the Experience Directors.
- Negotiate pricing with all of our team members and their expenses in order to assure reduced costs/profitability.
- Onboard new staff and verify that all LVH criteria are met (Includes creation and sending of agreements).
- Ensure that all requirements (IDs, NDAs, Vax Card/Covid Test, etc.) are submitted by the staff/team member.
- Plan and manage employee meals, accommodation, and travel arrangements (Flights, transportation rental, etc).
- Ensure that staff/team members are paid on schedule (Includes processing expenses in Asana and Expensify and entering details in CRM).
- Maintain all field staff member databases.
- Quality assurance throughout the client journey (pre-stay, active stay, and post-stay).
- Any other related tasks assigned by the management.
Skill and Knowledge Qualifications:
- 3+ years of experience with customer service or operations in luxury hospitality, restaurant, yacht or home management or related area
- Experience and love for international travel highly desirable
- Proper phone and email etiquette
- Ability to speak and write clearly and accurately in English
- Demonstrated proficiency in typing and grammar in English
- Knowledge of relevant software computer applications and equipment
- Knowledge of customer service principles and practices
- Effective listening skills
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
- Work effectively under deadlines
Compensation:
- Competitive base salary based on competence and experience (1200-1400 EUR pre-tax per month) & bonus plan commensurate with experience
- Comprehensive benefit plan