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Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 26.06.2023 pre isteka prvobitno postavljenog roka.

Home Experience Specialist - Logistics & Billing

LVH Global

Rad od kuće

05.07.2023.

1.200,00 - 1.400,00 EUR (mesečna plata) ugovor puno radno vreme

LVH is a leader in the ultra-luxury home sharing catering to world-traveling high net worth individuals, their family, and business associates through a network of thousands of full service homes in over 100 international destinations.

Under the general supervision, the Home Experience Specialist - Logistics & Billing  will provide direct support to the Home Experience Management and perform related work as required. 

Essential Functions:

  • Oversees the day-to-day operations of the team's coordinators and field team.
  • Manage and be accountable for keeping CRM up to date on a daily basis.
  • Address any delays or pending tasks and ensure they are completed on schedule.
  • Responsible for delivering timely and competent administrative support to all Field Members.
  • Organize and coordinate the logistics of the staff within the budget constraints.
  • Keeping track of and managing field team members' working hours in accordance with their agreements.
  • Leads and controls all reports required for a certain booking.
  • Enters all requests, billings, and updates across all bookings accurately.
  • Leads and owns each assignment, ensuring that all deliverables are delivered to the Experience Directors on a regular basis.
  • Make certain that bills/invoices are submitted into Asana/Expensify on the same day they are received.  
  • Make certain that bills are submitted into Asana/Expensify on the same day they are received. 
  • Contact information has been updated, and priority bills have been posted.
  • Communicates all deliverables to the entire team, particularly the Experience Directors.
  • Negotiate pricing with all of our team members and their expenses in order to assure reduced costs/profitability.
  • Onboard new staff and verify that all LVH criteria are met (Includes creation and sending of agreements).
  • Ensure that all requirements (IDs, NDAs, Vax Card/Covid Test, etc.) are submitted by the staff/team member.
  • Plan and manage employee meals, accommodation, and travel arrangements (Flights, transportation rental, etc).
  • Ensure that staff/team members are paid on schedule (Includes processing expenses in Asana and Expensify and entering details in CRM).
  • Maintain all field staff member databases.
  • Quality assurance throughout the client journey (pre-stay, active stay, and post-stay).
  • Any other related tasks assigned by the management.

Skill and Knowledge Qualifications:

  • 3+ years of experience with customer service or operations in luxury hospitality, restaurant, yacht or home management or related area
  • Experience and love for international travel highly desirable
  • Proper phone and email etiquette
  • Ability to speak and write clearly and accurately in English
  • Demonstrated proficiency in typing and grammar in English
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to cooperate with others and work to the greater good
  • Multi-tasking capabilities
  • Work effectively under deadlines 

Compensation:

  • Competitive base salary based on competence and experience (1200-1400 EUR pre-tax per month) & bonus plan commensurate with experience
  • Comprehensive benefit plan
    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 26.06.2023 pre isteka prvobitno postavljenog roka.

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