IT Customer Support Specialist
@SoprexFull time - permanent
WE OFFER
- Bonuses for extraordinary achievements
- Team oriented colleagues, reliable and helping
- Casual and ergonomic office
- 40 working hours a week and plenty of time to enjoy life
- Permanent employment after 3 month probation period
- Team building events, fruit and candy day, coffee, tea
Responsibilities:
- Daily monitoring and troubleshooting
- Identifies, researches and resolves application problems
- Respond to telephone calls, e-mails and personnel request for customer / technical support
- Enter tickets into the Help Desk ticketing system, manage workflow, record and process customer tickets
- Support customers and administer account set up and maintenance
- Diagnose and resolve Level 1 problems in the areas of applications and operating system Escalate problems to next level of support as directed by process and clients
- Respond in a timely manner to customer’s inquiries and internal correspondence, also interact with the team to escalate customer’s issues associated to service delivery
- Report back to clients and manage client expectations according to the SLA (Service Level Agreement)
- Provide direct interaction with customers and with the internal product team, handle inquires and resolve challenges associated with service delivery
- Discover opportunities to strengthen customer relationship by analyzing service profile and customer requests
- Report to management with weekly and monthly reports
Skills:
- You are oriented to long-term commitment and work in stable environment
- Address customers professionally to ensure the development of the relationship
- Candidate will learn our products; assist in development of documentation and application testing
- Candidate should have good organizational and management skills
- Self-motivated, responsible person, comfortable working independently
- High level of written and spoken English and good communication skills
- Experience in providing technical support is a plus to help you succeed in this role, we will provide you with relevant training
- Candidate should have a good knowledge of Windows platform, Network environment and MS Office
Requirements:
- Experience in IT customer support
- Analytical thinking and problem solving capabilities
- University degree is a plus
WHY SOPREX?
Soprex is company committed to developing outstanding software solutions and supporting continuous professional advancement of its team members. Our company is successfully expanding its clients base and product portfolio since 2003. Strong partnerships with global industry players across Europe, provide us with challenging projects, and stable growth.
Deadline for applications: 31.10.2019.
Soprex d.o.o.
Beogradska kompanija SOPREX se od 2003. godine uspešno bavi razvojem poslovnih aplikacija za klijente među kojima su i industrijski lideri poput SKFa, Fiata, Telekoma Austria i drugih. Poslednjih godina razvili smo i specijalizovano e-commerce odeljenje za razvoj softverskih rešenja iz oblasti onlajn trgovine, usluga i upravljanja poslovnim procesima. U ovom trenutku imamo uspešnu saradnju sa većim brojem klijenata koji su uglavnom locirani u DACH regionu (Nemačka, Švajcarska i Austrija). Činjenica…
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