Company Finbet doo, amember of international Fincore group is seeking IT professionals for its Belgrade office.
IT Monitoring / Service Desk Operators
Location: Belgrade
Your Qualifications:
- At least high school/college with some technical degree (Computers, Electronics, Mathematics, Technology or similar)
- Excellent computer literacy and affiliation
- Good knowledge of essential MS Office package (Word, Excel, Outlook).
- Fluency in English – written and spoken is must
Personal Characteristics:
- Multitasking work, with more critical issues at same moment, ordering by priorities and escalation of critical
- Proactive attitude toward problems
- Strong analytical skills
- Keeping high standards in work
- Understanding of business processes
- Motivated, disciplined and enthusiast
- Good communicator
- Good team player
- Good performing under stress
Your Responsibilities:
- Working in Service Desk
- Receiving and managing Service Desk calls and tickets
- Logging of problems, notifications and critical warnings in ticketing system
- Visual following of monitoring systems
- Punctuality in tasks given
- Strict following of HELP DESK SLA (support contract), processes and procedures like explained in Help Desk manual and during training
- Notification of different teams about critical issues
- Communication with different technical teams on assigning tasks for resolving issues and following tickets until resolution
- Creation of daily, weekly and monthly reports (internal and external)
- Performing precisely scheduled activities and logging them into daily activity diary according to defined procedures
- Providing service on 40h work week basis (shifts including overnight hours, weekend and public holidays)
- Work in shifts/rotas
We offer:
- 1 year contract with possibility for extension and permanent status
- Remuneration and social insurance on full salary
- Trainings
- Great multinational team with experienced and helpful colleagues
Only selected candidates will be contacted and invited to test (English and psychology profile)
Please send CV’s electronically.
Deadline for applications: 29.08.2016.
Finbet d.o.o.
- Južni bulevar 10, Beograd, Srbija
- PIB: 108022708
- Matični broj: 20918047