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Konkurs je istekao.

IT Monitoring / Service Desk Operators

Fincore Group / Finbet d.o.o.

Beograd

29.08.2016.

ugovor puno radno vreme

Finbet d.o.o.

Company Finbet doo, amember of international Fincore group is seeking IT professionals for its Belgrade office.

IT Monitoring / Service Desk Operators

Location: Belgrade

Your Qualifications:

  • At least high school/college  with some technical degree (Computers, Electronics, Mathematics,  Technology or similar)
  • Excellent computer literacy and affiliation
  • Good knowledge of essential MS Office package (Word, Excel, Outlook).
  • Fluency in English – written and spoken is must

Personal Characteristics:

  • Multitasking work, with more critical issues at same moment, ordering by priorities and escalation of critical
  • Proactive attitude toward problems
  • Strong analytical skills
  • Keeping high standards in work
  • Understanding of business processes
  • Motivated, disciplined and enthusiast
  • Good communicator
  • Good team player
  • Good performing under stress

Your Responsibilities:

  • Working in Service Desk
  • Receiving and managing Service Desk calls and tickets
  • Logging of problems, notifications and critical warnings in ticketing system
  • Visual following of monitoring systems
  • Punctuality in tasks given
  • Strict following of HELP DESK SLA  (support contract), processes and procedures like explained in Help Desk manual and during training
  • Notification of different teams about critical issues
  • Communication with different  technical teams on assigning tasks for resolving issues and following tickets until resolution
  • Creation of daily, weekly and monthly reports (internal and external)
  • Performing precisely scheduled activities and logging them into daily activity diary according to defined procedures
  • Providing service on 40h work week basis (shifts including overnight hours, weekend and  public holidays)
  • Work in shifts/rotas

We offer:

  • 1 year contract with possibility for extension and permanent status
  • Remuneration and social insurance on full salary
  • Trainings
  • Great multinational team with experienced and helpful colleagues

Only selected candidates will be contacted and invited to test (English and psychology profile)

Please send CV’s electronically.

http://www.finbet.rs

Deadline for applications: 29.08.2016.

    Konkurs je istekao.

    Finbet d.o.o.

    • Južni bulevar 10, Beograd, Srbija
    • PIB: 108022708
    • Matični broj: 20918047
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