We are looking for:

Technical Writer

Location: Novi Sad

Who are we?

CCBill forms part of CWIE LLC based in Phoenix Arizona, under which there are two main companies, CCBill and Phoenix NAP.

CCBill handles online payment processing services and affiliate marketing solutions while PhoenixNAP offers a state of the art Data Centre, Secured Cloud Services, Secured Servers and Colocation. We’ve been operating in the USA since 1993 and have offices in Malta, Amsterdam and Novi Sad, Serbia.

We operate out of datacenters in Phoenix, Ashburn, Atlanta and Amsterdam with more than 1000 network devices and maintain 5000 servers across all locations and deployment of 100,000+ in systems over the last 3 years. Our enterprise systems and infrastructure spread across 3 locations to ensure high availability, disaster recovery and redundancy. We comply strictly within PCI DSS standards and are accredited twice yearly.

One of the great things about working with our company, besides the enterprise level systems, is the ability to use the latest cutting edge technologies and work alongside a talented, creative and professional team.

The Candidate

The Technical Writer position is responsible for product documentation including but not limited to: online help systems, web material, printed manuals, reports, and general business publications. Documentation must be structured to ensure clarity and usability with illustrations and clearly written text.

Key Job Responsibilities:

Project Work

• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses in a clear, concise, and easy to read manner that is appropriate for the audience
• Responsible for coordinating the display of graphics and the production of the document
• Familiar with a variety of the field's concepts, practices, and procedures
• Relies on experience and judgment to plan and accomplish goals
• Ability to work with technical (Development, Testing, Architecture, Infrastructure, Networking), Training, Marketing, Business Planning, and Executive personnel to gather information for documentation
• Reference: YlZGQMJTcaSAJ203XzDdmTUaLmgRc48W_ynMlDCrkzE.

Team Work

• Helps other team members with any issues they may encounter so as to maintain overall team effectiveness
• Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction
• Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture

Communication

• Carries out day-to-day communication with other teams so as to ensure that all team members are sufficiently aware of work being carried out by their colleagues.
• Keeps supervisor(s) informed about any issues that may arise.
• Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.
• Interacts with other teams to ensure that all relevant departments are up to speed on all projects

Skills Required:

Minimum (Necessary) Qualifications:

• Bachelor’s Degree in English, Journalism, Technical Communications or other related area, or equivalent experience
• Two or more years of technical writing experience, to include API guides and software documentation
• Basic knowledge of APIs or other technical disciplines (such as programming or networking) a plus
• Strong working knowledge and experience with Microsoft Word
• Visio, Dreamweaver, and Photoshop knowledge
• Working knowledge of SharePoint administration tasks and procedures
• Ability to work with technical staff members to gather information for documentation
• Ability to read and understand technical system specification/documentation
• Ability to follow a style guide and to create technical communication according to current industry standards
• Experience working with content management systems and version control methods, as well as experience working with wikis
• Ability to work independently and a high degree of creativity and professionalism
• Excellent written and verbal English communication skills
• Demonstrated excellent interpersonal skills
• Ability to interface effectively with all levels of employees/management
• Demonstrated ability to handle high levels of stress
• Ability to stay focused on the task at hand, ensuring that timelines are met and operations are not adversely impacted

What we offer:

• Highly talented, professional and friendly team
• The ability to use cutting edge technologies
• Introductory training in the US or Malta (two or three weeks)
• Possibility for personal and professional growth
• Flexible working hours
• Colorful offices in the city centre
• Unlimited soft drinks, tea and coffee
• Social activities and very friendly working environment
• All benefits paid pursuant to relevant Serbian laws​

Deadline for applications: 11.10.2015.