Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.
Incident Management Agent - Arabic Language
ATM Incident Management is responsible for monitoring, logging, and escalating on incidents UK customers with over 2500 ATMs in their fleet. Working with other internal teams to resolve variety of day to day problems to meet customer demands. High attention and common sense must be used in every part or out job to resolve problems in most efficiency way. Communicating with both customers and our engineers on field to make sure problems are resolved and customer satisfaction is assured.
Duties and Responsibilities:
- Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
- Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
- Communication with the user community throughout the life of the incident
- creating different types of Reports on clients or supervisors request
- Communication with other service management processes:
- Change management,
- Problem management,
- Service asset and configuration management,
- Service level management and communication with IT service.
Education and/or Experience Required:
- High School Diploma
- 0-2 years of related experience
- Arabic language - Fluent
- Effective interpersonal and communicational skills, including listening skills
- Proven strong organizational skills; Ability to prioritize and work on own initiative
- Enthusiastic and hard working
- Keyboard proficiency (accurately type minimum of 30 WPM); Understanding of Windows-based applications/tools
- Proficiency in Microsoft Office Suite
Trizma is offering:
- Long term employment opportunity for best performing candidates
- Performing services for a multinational company
- Dynamic and responsible position
- Chance for a professional and personal development
- Advancement opportunity
- Paid training