Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 03.04.2018 pre isteka prvobitno postavljenog roka.

Incident Manager

Telenor Common Operation

Beograd

07.04.2018.

ugovor puno radno vreme

logo_28128

Telenor Common Operation (TnCO) is Technology Service Provider delivering Network and IT services to Telenor Business units.

TnCO was established on the 1st of October, 2013 with 100% ownership by Telenor. The company has 750+ employees from four countries. The headquarter is in Budapest, Hungary, while branch offices are located in Belgrade, Serbia, Podgorica, Montenegro, and Sofia, Bulgaria. Telenor Common Operation currently has seven customers: Telenor Hungary, Telenor Serbia and Telenor Montenegro, Telenor Bulgaria, Telenor Denmark, Telenor Sweden, and Global Wholesale (Norway).

Incident Manager

Belgrade

As a member of our Incident and Problem Management Team your main responsibility will be to coordinate high priority incident resolution and also to act as single point of contact (SPOC)  towards customer representatives in terms of incidents and problems.

Besides this, you will be trusted to:

  • Initiate and follow up all problem tickets for Telenor Global Wholesale (one of our Nordic customers)
  • Prepare incident reports and summaries
  • Participate in various projects
  • Ensure service level agreement (SLA) compliance for Incident - and Problem management processes
  • Initiate and implement improvement activities for Incident -  and Problem management processes
  • Control and improve ticket administration

Ideal candidate should have:

  • High school degree (required) or college/university degree (preferred)
  • Fluency in English (both verbal and written)
  • Knowledge of ITIL methodology (advantage)
  • Knowledge of SQL or any other data manipulation tool (advantage)
  • Open and flexible midnset with eagerness to learn and develop
  • Excellent communication skills

We offer:

  • Working in a team of experienced engineers who love their job and are open for knowledge sharing
  • A key role in shaping the future Telenor, in an industry undergoing massive change
  • Competitive terms and conditions

Please apply by 07.04.2018.

    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 03.04.2018 pre isteka prvobitno postavljenog roka.

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?