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Inside Sales Specialist

M Plus Serbia d.o.o.

Beograd

10.02.2023.

ugovor puno radno vreme 1. smena online intervju za posao

WE'RE HIRING!

Inside Sales Specialist

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

 

The NCR Telecommunication & Technology (T&T) LOB sells Multivendor deployment and maintenance services, Managed Services, Advanced Services, and Telecom Store Solutions to Telecommunications (Wireline and Wireless), IT Manufacturers, and Systems Integrator Companies in about 200 countries of our 3 Sales Regions across the world.

Inside Sales Specialist will provide the highest level of sales service to small, medium, or large, strategic accounts. The inside Sales Specialist will be accountable for generating new business solutions and handling account management with current customers in an assigned customer base. This position requires strong sales hunter skills as well as strong relationship management, sales support, and account maintenance/management skills.

Main duties and responsibilities:

  • Account and Opportunity Management 
  • Direct customer engagement- Drive customer loyalty & intimacy
  • Manage all customer contacts through various channels (f2f, phone, email)
  • Directly accountable for assigned customers
  • Account receivables – Management and LOAR resolution
  • Customer workshops & project meetings
  • Salesforce Management
  • Owns the sales cycle around the opportunity
  • Digital selling by engaging existing and new customers via officially defined campaigns
  • Proposal bid creation-Quote validation and response time
  • RFP Proposal management (SOW & Offers)
  • CX Survey engagement and execution
  • Managing contacts in NSC and customer engagement during the survey
  • Drive Response rate and tracking
  • Follow-up based on the CX results
  • Ability to multitask and communicate with different teams with the goal to support the Account Manager within the agreed time frame
  • Ability to coordinate end-to-end quoting process
  • Follow up on already delivered offers and manage relationships with customers on a daily level

What we expect from you:

  • Bachelor’s degree preferred
  • At least 2 years experience working in a customer-facing role
  • Telesales B2B experience preferred
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced paced and able to multitask being independent but also a team player
  • Drive, ambition, and will to progress and a strong team working ethic
  • Excellent PC/Computer skills, specifically with MS Office Software
  • Ability to build and develop long-term client relationships
  • Ability to go the extra mile when required
  • English language skill is required; additional language is a plus

What you will get from us: 

  • Work at 9 am - 5 pm shift, from Monday to Friday
  • Opportunity to develop skills through training
  • Work in a large, international team
  • Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

    Konkurs je istekao.
    Upoznajte poslodavca M Plus Serbia

    M Plus Serbia

    Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više

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    Beneficije

    • OBUKE, KONFERENCIJE
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • KOMPANIJSKI POPUSTI
    • PORODICA I RODITELJSTVO
    • NAGRADE, BONUSI, POKLONI
    • TIMSKA DRUŽENJA
    • ZDRAVLJE
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