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Konkurs je istekao.

Intercultural Mediator for Pashto language

Lekari bez granica - Predstavništvo u Srbiji

Subotica

30.11.2022.

ugovor puno radno vreme

JOB VACANCY

Humanitarian organization Médecins Sans Frontières / Doctors Without Borders (MSF) / Lekari bez granica is implementing a project of humanitarian medical assistance to the migrant population transiting through Serbia.

For its project in Serbia, MSF is recruiting

INTERCULTURAL MEDIATOR FOR PASHTO LANGUAGE

for field work post in Subotica (and other locations if needed)

Médecins Sans Frontières / Doctors Without Borders (MSF) is an international humanitarian organization providing assistance to populations in distress, to victims of natural or man-made disasters and to victims or armed conflicts, irrespective of race, religion, creed or political convictions. MSF observes neutrality and impartiality in the name of universal medical ethics and the right to humanitarian assistance and claim full and unhindered freedom in the exercise of its functions.

Main Purpose of the Position

Supporting the communication and interaction between beneficiaries (migrants and refugees) and care providers in the host country, through addressing consequences of language barriers, sociocultural differences and discrimination, following MSF protocols and procedures, to improve access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.

Accountabilities

Facilitating the relation between patients and the care providers involved in medical consultations and health promotion sessions through:

  • Providing quality and culturally sensitive interpretation between the care providers and the patient (trialogue) in his/her mother tongue (source language / target language), Supporting intercultural awareness, sensitiveness and clear communication between the parties.
  • Assisting care providers and patients in addressing negative consequences of socio-cultural differences, to support the therapeutic/social intervention through sharing with the care providers relevant aspects of the cultural background of the patient, acting as a cultural broker; Identifying and reporting barriers impairing fairness and equality in access to services.
  • Accompanying and following up beneficiaries to referrals (health and social care facilities) as needed.
  • Participating in case management meetings and medical meetings on ad hoc basis.

Together with relevant project team members, providing information to beneficiaries on the use of the health care system and other support services (shelter, food, transport, legal support) provided by MSF and other actors, with the aim to favour empowerment and autonomy of beneficiaries in “navigating” the hosts societies.

Contributing to context understanding and data collection on medical/humanitarian issues, with a specific attention to vulnerabilities, to provide reliable information for operational decision-making through:

  • Ensuring quality linguistic and intercultural interpretation during the collection of testimonies for advocacy/ communication purposes.
  • Supporting administration of assessments/ surveys when needed
  • Reporting all important information expressed by the beneficiaries and the communities, ensuring confidentiality at all times
  •  Supporting media reviews and content creation for communication

**When requested supporting other MSF activities (NFI distribution, crowd control, etc.) Guaranteeing confidentiality, impartiality and neutrality. Declaring conflict of interest.**

Relevant internal MSF training will be provided according to the project e.g. MSF principles, ethics and code of conduct; interpreting technique; inter-cultural communication and mediation in medical and mental health setting possibly with focus on rehab for survivors of torture, ill treatment and sexual
violence, PFA, etc.

MSF Section/Context Specific Accountabilities

  • Participate in the process of testimony collection for research, advocacy and communication purposes or human rights violations, when requested from Project Medical Referent (PMR) and/or Project Coordinator.
  • Assist care providers in documenting violence, by providing adequate information to the beneficiaries and ensuring informed consent in case of referral to third parties.
  • Perform basic administrative tasks required by the PMR (minute taking during meetings, arranging meetings and consultations with beneficiaries for follow-up or testimony collection).
  • Assist with report writing and translation of MSF documents into the local language, ensuring that translated documents are properly filed/archived.
  • Assist in providing Psychological First Aid (PFA) to target population (if not trained, receive training).
  • Assist in carrying out health promotion activities, according to the health promotion strategy and under the guidance of the technical staff of the project (HP Supervisor, MD).
  • In close collaboration with the Project Coordinator and Humanitarian Affairs Officer, when requested, assist in preparing regular data analyses and ad-hoc reports on issues concerning violence, push backs/collective expulsions, deportation and detentions.
  • Mapping and monitoring of migrants informal settlements and number of people living outside the system.
  • Gathering information about service provision by other stakeholders along the migration routes, including gaps in support of service provision through exchange with beneficiaries.
  • General monitoring of news and practices from the camps, e.g. food deprivation, violence, expulsion, limitations, medical services, psychological services etc.

Requirements:

  • Mother tongue/C2 in Pashto is essential. Proficiency in English. Desirable proficiency in mission local language – Serbian.
  • Essential secondary education. Desirable degree in social sciences, social communication or teaching. Training in interpretation or intercultural mediation is an asset.
  • Minimum two years’ experience in similar position, preferably in provision of medical services and/or with NGOs. Previous experience in migration/refugee contexts.
  • Knowledge of migration dynamics and of the affected population. Desired knowledge of the culture and organisation (e.g. health care system) of the host society/country. Strong interest in helping vulnerable population.

Competencies:

  • Results and Quality Orientation, Teamwork and Cooperation, Behavioral Flexibility, Commitment to MSF Principles, Service Orientation, Stress Management.

Supporting documents:

  • Only applications containing CV and motivation letter in English will be considered.

If you are confident that you meet the above-mentioned requirements, please apply.

Please note that only short-listed candidates will be contacted.

    Konkurs je istekao.

    Lekari bez granica - Predstavništvo u Srbiji

    Međunarodna humanitarna organizacija koja se bavi pružanjem pomoći populaciji u nevolji, žrtvama prirodnih katastrofa ili katastrofa koje je izazvao čovek, te žrtvama ratnih sukoba, bez ikakve rasne, verske ili političke diskriminacije. Lekari bez granica se vode principima neutralnosti i nepristrasnosti u ime univerzalne medicinske etike i prava na humanitarnu pomoć.

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