Konkurs je istekao.


Investintech.com Inc. (www.investintech.com) is the developer and publisher of powerful desktop, web and mobile software. We are a Canadian company headquartered in Toronto since 2000 with an established office in Belgrade for over 10 years. We are currently looking for a:

Technical Support Agent

Position open in Belgrade, Serbia

We are seeking a highly motivated, energetic, customer-service oriented individual to provide technical support to users of our software.

Responsibilities will include:

  • Resolving product or service problems via both email and phone;
  • Responding to end users’ queries related to usage and licensing of our products and technology;
  • Instructing users how to use products and technology developed by our company to perform their tasks;
  • Attracting potential clients by answering their product and service questions and trying to find the best solution for their needs;
  • Reporting bugs to the development team and coordinating its efforts in resolving user complaints;
  • Updating company's online Knowledge Base;
  • Processing orders, providing quotes and invoices, issuing refunds;
  • Maintaining customer database;
  • Keeping a record of users’ complaints about missing or insufficiently functional features;
  • Assisting other team members in writing help files.

Desired qualifications:

  • University degree – preferably in a software, engineering, technical or related field;
  • Very strong English language - written, verbal and interpersonal communication skills;
  • Ability to communicate easily via written email and verbally;
  • Expert knowledge of Microsoft Office – Word, Excel, PowerPoint – current and previous versions;
  • Positive, outgoing disposition and comfort with technology;
  • Position open to recent graduates without work experience; experience in tech support roles is an advantage.

What we offer:

  • Permanent position in an international IT company in Belgrade;
  • Work in a pleasant, positive, creative and dynamic environment;
  • Centrally located company offices;
  • Voluntary (private) health insurance in addition to mandatory health insurance;
  • Excellent opportunity to improve your professional skills;
  • Competitive salary according to experience level.

If you believe that you are the right person for the job, please send us your motivation letter and a CV / resume in English language ONLY. Applications in other languages will not be considered for the job position. Only shortlisted candidates will be contacted.

Deadline for applications: 20.03.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

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Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.