Investintech.com Inc. (www.investintech.com) is the developer and publisher of powerful desktop, web and mobile software. We are a Canadian company headquartered in Toronto since 2000 with an established office in Belgrade for over 10 years. We are currently looking for a:
Technical Support Agent
Position open in Belgrade, Serbia
We are seeking a highly motivated, energetic, customer-service oriented individual to provide technical support to users of our software.
Responsibilities will include:
- Resolving product or service problems via both email and phone;
- Responding to end users’ queries related to usage and licensing of our products and technology;
- Instructing users how to use products and technology developed by our company to perform their tasks;
- Attracting potential clients by answering their product and service questions and trying to find the best solution for their needs;
- Reporting bugs to the development team and coordinating its efforts in resolving user complaints;
- Updating company's online Knowledge Base;
- Processing orders, providing quotes and invoices, issuing refunds;
- Maintaining customer database;
- Keeping a record of users’ complaints about missing or insufficiently functional features;
- Assisting other team members in writing help files.
- University degree – preferably in a software, engineering, technical or related field;
- Very strong English language - written, verbal and interpersonal communication skills;
- Ability to communicate easily via written email and verbally;
- Expert knowledge of Microsoft Office – Word, Excel, PowerPoint – current and previous versions;
- Positive, outgoing disposition and comfort with technology;
- Position open to recent graduates without work experience; experience in tech support roles is an advantage.
What we offer:
- Permanent position in an international IT company in Belgrade;
- Work in a pleasant, positive, creative and dynamic environment;
- Centrally located company offices;
- Voluntary (private) health insurance in addition to mandatory health insurance;
- Excellent opportunity to improve your professional skills;
- Competitive salary according to experience level.
If you believe that you are the right person for the job, please send us your motivation letter and a CV / resume in English language ONLY. Applications in other languages will not be considered for the job position. Only shortlisted candidates will be contacted.
Deadline for applications: 20.03.2019.
Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
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