Junior for 1st Level Support for SAP in Italian Language
Location: Belgrade
Job description:
- Receiving, recording and tracking requests from international, mostly Italian speaking clients that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English
- Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
- Contact with other levels of support
- Reporting common mistakes and their solutions (writing documentation)
- Translating requests and documentation
Required Qualifications:
- An excellent knowledge of spoken and written Italian and English language is mandatory, since all job activities are carried out towards foreign clients in Italian language
- A good knowledge of computer usage is necessary
- Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English a plus
- Previous experience in providing IT technical support is a great plus
- Knowledge of any SAP modules, or knowledge of business processes of is a great plus
We offer:
- Training program on job consisting of: basic training of business processes and basic training in SAP aimed to fully prepare the candidates to work in supporting an SAP environment
- A chance to commence a completely new career in SAP, most commonly used system of solutions aimed at large businesses since 75% of all global business transactions come in contact or are carried out in full through SAP solutions
- Employment after the training/probation period for candidates who have successfully passed the training program
- The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
- Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
Deadline for applications: 29.08.2019.
Engineering Group is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 12,000 associates and with over 60 offices. The Engineering Group, consisting of over 20 companies in 12 countries, has been supporting the continuous evolution of companies and organizations for more than 40 years, thanks to a deep understanding of business processes in all market segments, fully leveraging the opportunities offered by advanced digital technologies and proprietary ... Saznajte više
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"U kompaniji sam već 4 godine, tokom kojih sam radio na razvoju softverskih aplikacija na nekoliko izazovnih projekata evropskih institucija i institucija bankarskog sektora. Trenutno sjajan tim mladih ... " Pročitajte celo iskustvo
Beneficije
- TEAM BUILDING
- EDUCATION, PROFESSIONAL DEVELOPMENT
- TRAININGS, COURSES, CONFERENCES
- FOOD AND DRINKS
- PARKING AVAILABLE
- PRIVATE HEALTH INSURANCE
- SPORT AND FITNESS
- FLEXIBLE WORKING HOURS
- REMOTE WORK
- HEALTH AND WELLBEING
- WORK EQUIPMENT PROVIDED
- WORK FROM HOME
- WELLNESS
- BUSINESS TRAVELS
- HYBRID WORK MODEL