Guardian Glass, a major business unit of Guardian Industries, is one of the world's largest manufacturers of float, coated and fabricated glass products. At its 25 float plants around the globe, Guardian Glass produces high performance glass for use in exterior (both commercial and residential) and interior architectural applications, as well as transportation and technical products. Guardian glass can be found in homes, offices, cars and some of the world's most iconic architectural landmarks. The Guardian Glass Science & Technology Center continuously works to create new glass products and solutions using the most advanced technology to help customers see what's possible. Visit guardianglass.com for more information.
For our location in Katowice, Poland, we are looking for a
Key Account Customer Service Specialist
with Serbian/Croatian and Hungarian languages for an immediate start.
Responsibilities:
- Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Understand & anticipate the needs and requirements of key customers
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Ability to effectively question or challenge the status quo
- You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
- Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
- Communicate effectively, maintain and lead coordination with all internal departments and stakeholders to ensure customer orders are fulfilled in the most efficient manner.
- Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
- Seek ways to continuously improve ways of working, automate processes and system solutions.
- Being a support for Team Leader, ready to lead operations related to key account customers and take ownership for results
Qualifications:
- Strong customer focus and service mindset
- Strong communication and interpersonal skills with aptitude in building relationships
- Effective organizational skills, able to take ownership for own and others' operations and results
- Ability in problem-solving and negotiation
- Ability to work and deliver results with and through others
- Ability to lead complex tasks/projects in a structured way
- Must be proactive, customer focused and results oriented
- Bachelors degree
- Experience within a Customer Service area
- Some experience in senior roles would be a very strong advantage
- Advanced PC skills in Microsoft Excel, Word, PowerPoint
- Languages required: English, Serbian/Croatian and Hungarian
we offer
Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:
https://www.guardian.com/en/about_us/market_based_management.html