Key Account Manager

Join our team as a
Key Account Manager, Čačak 

Why working at IKEA is so much more than a job?

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:

• A place where you can be yourself – We believe in togetherness and teamwork. Your ideas matter, and you’ll grow in a culture that inspires and empowers;
• Company car available 24/7 – Enjoy full-time access to a company car for work and personal use;
• We care about your health – Private medical subscription and life insurance, because your well-being comes first;
• Good food – Meal allowance, free coffee, juices, and fruit;
• Time to relax – A holiday voucher every year to enjoy your well-earned break;
• Your effort matters – Salary increases based on performance and a One IKEA Bonus to reward our shared success;
• A home makeover? – Enjoy special discounts on all IKEA products;
• Support when you need it – 24/7 access to experts for personal, emotional, legal, or financial advice;
• Grow with us – Learning opportunities and career paths that let you explore new roles – even in a new country!
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Why we will love you:

Are you passionate about sales and home furnishing? Do you thrive in a fast-paced environment where problem-solving and collaboration drive success? If so, we’d love to meet you!

You also bring:

• 1-3 years of experience in sales, customer relations and/or working with legal entities in a multicultural environment;
• A natural ability to build relationships and manage stakeholders effectively;
• A solution-oriented mindset, making quick decisions while leading people and business;
• Great communication and negotiation skills to inspire teams and drive sales;
• Confidence in using MS Office and willingness to learn new digital tools;
• Fluency in Serbian and English (spoken and written);
• B category driver’s license (active driver).

Your day-to-day responsibilities:

• Understand your local market, our customers, specifically business customers and their business needs, and use this knowledge to improve our customers’ shopping experience;
• Actively identify, build, and maintain long-lasting relationships with the local business community;
• Create an IKEA Business action plan, combining input from the Store Commercial team, Local Marketing, Sales Department Managers and the Country IKEA Business Leader;
• Ensure all co-workers in the store understand the specific needs of the IKEA Business customer and the IKEA offer provided for them, and you are familiar with what services we offer through IKEA Business;
• Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store and online competitors;
• Analyzing your KPIs (key performance indicators) and working with the store to create meaningful actions to achieve our agreed goals;
• Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over;
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

Apply now!

This is a full-time (40 hours) and permanent position, based in Čačak with frequent traveling in surrounding areas and Belgrade.

Our job ad will be open for your application. Please apply with your CV (in English) via our recruitment system.

IKEA is an equal opportunity employer. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We believe diverse perspectives strengthen our team, and we encourage individuals from all backgrounds, identities, and experiences to apply—even if you don't meet every qualification. What matters most to us is your passion, willingness to learn, and ability to grow with IKEA.