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Local IT Technician - Ubisoft

Location: Belgrade

Company description:

Ubisoft is one of the leaders in entertainment. with a rich portfolio of well-known brands worldwide. We are committed to enriching players’ lives with original & memorable entertainment experiences. Ubisoft Belgrade was established in 2016 and focuses on strengthening Ubisoft's presence, with the main expertise in PC. Here you will get a chance to work together with young, creative and talented individuals who are just as passionate about gaming as you are!

Job description:

The Local IT Technician is responsible for delivering on-site support on the hardware and software used Ubisoft employees and when need be he also delivers basic training to end users.

Responsibilities:

  • Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack)
  • Ensuring Security team’s best practices are applied on all workstations
  • Building and installing the new employees work environment
  • Ensuring proper meeting room configuration
  • Interacting with external vendors regarding repair of hardware
  • Delivering one-on-one or group classroom technical training to employees
  • Gathering employee satisfaction ratings through ticket surveys
  • Being proactive, identifying and communicating potential improvement to his manager
  • Ensuring the proper follow-up on issues and requests
  • Updating the knowledge base with newly diagnosed problems
  • Carrying out all other related tasks

Requirements:

  • College diploma in Information Technology, or equivalent experience
  • MCSE, MCSA or MCP certification is an asset
  • 2+ years of experience in technical support to end users
  • Good English skills (spoken and written)
  • Expertise in PC and laptop support and latest hardware news
  • Excellent knowledge of Microsoft operating systems
  • Excellent knowledge of the Microsoft Office suite
  • Good knowledge of networking, cabling
  • Good knowledge of SMS, Active Directory
  • Knowledge of multimedia equipment is an asset
  • Scripting ability (batch files, VBScript, PowerShell) is an asset
  • Knowledge of agile methodologies is an asset
  • Mac OS X knowledge is an asset
  • Great sense of customer service
  • Ability to work effectively in a fast paced changing environment

Ubisoft offers:

  • Opportunity to work and learn from most technically gifted people in gaming industry using latest technology and solutions
  • Modern and cozy offices in downtown Belgrade
  • Possibility to travel abroad
  • Great referral fees
  • Private health insurance
  • Flexible working hours
  • A numerous fun activities you can participate in as well as very casual and friendly working environment
  • Game room and your own Uplay account

We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

Join us and become a key part in the gaming world!

Deadline for applications: 23.10.2019.

Konkurs je istekao.

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