Medical Call Center Agent
Belgrade
EZDERM® is a fast growing software development company with a focus to improve the quality of patient healthcare through empowerment of physicians,medical staff and patients with state-of-the-art technology.
Web site: https://ezderm.com/
Position Summary: The primary purpose of the Medical Call Center Agent role is to answer patient’s questions regarding their medical billing statements:
- Obtains patient information by answering telephone calls; interviewing patients; verifying information.
- Resolves patient’s questions by comparing patient information to medical billing statement.
- Establishes policies by entering client information; confirming pricing.
- Informs patients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines;recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Performing miscellaneous clerical duties during downtime
Required Knowledge, Skills and Abilities:
- Verbal Communication
- Phone Skills
- Listening
- Data Entry Skills
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking
Qualifications:
- Must be fluent in English
- Excellent written and oral communication skills
- Strong analytical ability; ability to define complex problems and creatively frame solutions
- Strong market and customer centric orientation
Other Duties: please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.
Working Hours: Monday through Friday, 15:00 – 23:00 CET
Desired Competencies, Skills and Experiences: You must be detailed oriented, possess a strong work ethic, thrive with minimal supervision, exhibit superb judgment and professionalism and prosper in a fast paced entrepreneurial environment.
What we offer:
- A highly talented, professional and friendly team
- An opportunity to improve in various fields
- New challenging professional opportunities in a fast-growing company
- Work experience on advanced projects for a foreign client
Deadline for applications: 20.09.2018.
EZ DERM
EZDERM, LLC® is a technology company that consists of physicians, software engineers, mathematicians, web developers, and graphic designers, with a zeal to create world-class software solutions for the field of Dermatology. Our focus is to improve the quality of patient healthcare through empowerment of physicians, medical staff and patients with state-of-the-art technology.
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