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Konkurs je istekao.

Medical Call Center Agent

EZ DERM

Beograd

20.09.2018.

ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

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Medical Call Center Agent

Belgrade

EZDERM® is a fast growing software development company with a focus to improve the quality of patient healthcare through empowerment of physicians,medical staff and patients with state-of-the-art technology.

Web site: https://ezderm.com/

Position Summary: The primary purpose of the Medical Call Center Agent role is to answer patient’s questions regarding their medical billing statements:

  • Obtains patient information by answering telephone calls; interviewing patients; verifying information.
  • Resolves patient’s questions by comparing patient information to medical billing statement.
  • Establishes policies by entering client information; confirming pricing.
  • Informs patients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines;recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Performing miscellaneous clerical duties during downtime

Required Knowledge, Skills and Abilities:

  • Verbal Communication
  • Phone Skills
  • Listening
  • Data Entry Skills
  • People Skills
  • Informing
  • Customer Focus
  • Customer Service
  • Attention to Detail
  • Professionalism
  • Multi-tasking

Qualifications:

  • Must be fluent in English
  • Excellent written and oral communication skills
  • Strong analytical ability; ability to define complex problems and creatively frame solutions
  • Strong market and customer centric orientation

Other Duties: please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.

Working Hours: Monday through Friday, 15:00 – 23:00 CET

Desired Competencies, Skills and Experiences: You must be detailed oriented, possess a strong work ethic, thrive with minimal supervision, exhibit superb judgment and professionalism and prosper in a fast paced entrepreneurial environment.

What we offer:

  • A highly talented, professional and friendly team
  • An opportunity to improve in various fields
  • New challenging professional opportunities in a fast-growing company
  • Work experience on advanced projects for a foreign client

Deadline for applications: 20.09.2018.

    Konkurs je istekao.

    EZ DERM

      EZDERM, LLC® is a technology company that consists of physicians, software engineers, mathematicians, web developers, and graphic designers, with a zeal to create world-class software solutions for the field of Dermatology. Our focus is to improve the quality of patient healthcare through empowerment of physicians, medical staff and patients with state-of-the-art technology.

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