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MindSphere Administrational Support Agent (m/f)

Belgrade, Serbia

icentic is an international consulting, engineering and services company. We help our clients to create and implement digital business models and solutions by using IoT (Internet-of-Things) platforms, technologies and services. Many of our clients are worldwide leaders in the industry and commonly recognizable brands.

For us, this is a period of new challenges and growth. We are excited to add even more value to our clients and in-house built products. Therefore we would like to expand our Belgrade office, with a MindSphere Administrational Support Agent.

Environment and Responsibilities

  • Be part of a growing modern IT company
  • As a MindSphere Support Center (MSC) agent, you will support Siemens MindSphere partners by phone and e-mail in the following areas:
    • Onboarding
      • Answering contract questions/adjustment requests
      • Helping by access issues to Salesforce/Partner Portal/ Marketing Center
    • General MindSphere understanding
      • Pricing, access plans, capabilities
      • Program benefits & requirements
      • Guiding through partner portal functionalities
      • Training booking & participation (general process how to order)

Education and Experience

  • Bachelor degree would be an advantage (technical or business)
  • English (C1 or higher) and German (B2 or higher)
  • Experience in customer relations
  • Affinity to digital technology and digital business topics
  • Communicative, stress resistant, fast-learning, efficient, articulate
  • Good organizing skills and team spirit

Benefits working with us

  • New and challenging professional opportunities in a young, modern and fast-growing company
  • Professional work environment with high IT infrastructure standards
  • Open – minded corporate culture with a flexible and relaxing working atmosphere
  • Possibility to travel abroad

Interested? Please contact us.

Deadline for applications: 14.08.2019.

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