Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 05.01.2016 pre isteka prvobitno postavljenog roka.

Network Support Specialist II (Voice)

Trizma d.o.o.

Beograd

do popune

ugovor puno radno vreme
logo_17337

Trizma Smartsourcing is the leading BPTP company with headquarter in Serbia. Trizma is serving over 43 clients around the clock in 17 major international languages and operating through our cost and energy efficient state of art service locations. Our mission is to work closely with our clients in order to discover, develop and deliver services based on integrity and trust. Trizma sustainable guarantees are:

- More than 12 years of progressive long-term growth

- Direct access to leading innovative technologies and highly educated talent pool

- International delivery capabilities already supporting key clients across three continents

- ISO-9001 certified quality standards of operation in a every single business account

- Regional proximity and business practices expertize guaranteeing client satisfaction

NETWORK SUPPORT SPECIALIST II (VOICE)

Location: Belgrade

Key Areas of Responsibility:

  • Voice support engineer will work on a complex distributed telephony/call center systems; Experience with Industry Standards and practices related to IP Telephony solutions in general and to VoIP technology in particular is required, this includes but is not limited to QoS, Q-sig, SIP, SCCP, H323, RTP and PSTN.
  • Remote pro-active and re-active management of complex network infrastructures. Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure.
  • Position provides the first level of Fault Monitoring and Management within the center; Responsibilities include responding to alarms and coordinating activities for problem resolution, notifying customers of events and ongoing status, and escalating issues to third parties and higher technical and managerial support
  • Primary function of role is to monitor for and respond to error conditions and threshold events in the customers' networks and systems; Network Support Specialist also analyzes, designs, and develops well-defined methods and procedures for service related activities; Prepares standard reports; Customizes and provides business data for knowledge applications
  • Performing initial diagnosis and trouble isolation; Proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability
  • Network Support Specialist will be involved in problem management process that involves root-cause analysis to determine and resolve the cause of events and incidents, proactive activities to detect and prevent future problems/incidents and a Known Error sub process to allow quicker diagnosis and resolution if further incidents do occur.
  • Position is responsible to fulfill customer requests in accordance to established, standardize Change management processes and procedures;
  • Initiate dispatch of Customer Engineer’s or third party maintenance providers when required
  • Responsible for working with other Support Specialists in order to coordinate and quickly resolve customer issues; Providing regular updates to customers as efforts for resolution progress
  • Documenting all actions taken to resolve incidents in ticketing tool; Ensuring the correct and timely closure and completion of all incidents in ticketing tool
  • Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations; Position involves prolonged periods of PC and telephone usage

Candidate profile and qualifications:

  • Knowledge of English language
  • Minimum 2 years of experience with Cisco voice systems
  • Cisco voice/collaboration certified (CCNA/CCNP)
  • Networking techniques (TCP/IP, Routing, Switching)
  • Troubleshooting skills capability
  • Basic PC literacy/Keyboard proficiency; Understanding of Windows-based applications/tools, MS-Office proficiency
  • Excellent English language skills, verbal and written as well as listening skills; Customer and deadline focused
  • General knowledge of remote support technologies and strategies
  • Innovative attitude, stress resistant, team player, flexible
  • Independent worker, Logical thinker
  • Good level of self-study willingness

Preferred qualifications:

  • Avaya certified and/or experienced is advantage
  • A good understanding of Network security and Wireless technologies is advantage
  • Additional Cisco CCNA/CCNP certification is advantage
  • A basic understanding of ticket handling applications (Remedy)
  • Exposure to ITIL or Six Sigma service improvement methodologies
  • Experience/working knowledge on Telco infrastructures

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Follow the link and apply http://www.trizma.com/working-at-trizma/

Deadline for applications: Until fulfilled.

    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 05.01.2016 pre isteka prvobitno postavljenog roka.
    Upoznajte poslodavca M Plus Serbia

    M Plus Serbia

    Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više

    Iskustva zaposlenih

    "Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
    Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ...
    " Pročitajte celo iskustvo

    Beneficije

    • OBUKE, KONFERENCIJE
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • KOMPANIJSKI POPUSTI
    • PORODICA I RODITELJSTVO
    • NAGRADE, BONUSI, POKLONI
    • TIMSKA DRUŽENJA
    • ZDRAVLJE
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?