:format(webp)/https%3A%2F%2Fposlovi.infostud.com%2Fposao%2Flogo%2Fwbdbf8adab63d91b52bba01b12499feb1c2.png)
Operations & Customer Service Specialist
West Balkan Distribution d.o.o.
Beograd, Cara Iraklija 5
07.10.2025.
- ugovor
- puno radno vreme
- Obaveštenje o pregledu prijave
Role Summary:
As our Operations & Customer Service Specialist, you will ensure smooth order processing, efficient handling of returns, and high-quality customer communication across all marketplaces. You will act as the first point of contact for customers and guarantee an excellent post-purchase experience.
Key Responsibilities:
- Manage daily order processing and returns across multiple platforms.
- Communicate with customers through marketplace messaging systems.
- Monitor service level agreements (shipping times, refunds, responses).
- Track and improve seller ratings and customer feedback.
- Collaborate with logistics and warehouse teams to ensure timely delivery.
Qualifications:
- Experience in e-commerce operations or customer service.
- Strong communication and problem-solving skills.
- Familiarity with marketplace policies (Amazon, eBay, OTTO, etc.).
- Fluent in English; German C1 Level preferred
West Balkan Distribution d.o.o.
West Balkan Distribution d.o.o. je ovlašćeni distributer brendova Oppo, HMD, Nokia, Tecno, Amazfit, CMF by Nothing, Navee. Sony, Panasonic , Imiki za teritoriju Balkana. Deo je Tekpoint grupacije koja posluje na tržištima Nemačke, Beneluxa, Austrije, Švajcarske i Balkana. Tekpoint sa sedištem u Beču je oficijelni distributer brendova Xiaomi, Oppo, Realme, Nothing Phone, CMF by Nothing, Poco, ZTE, Tecno, Xiaomi IoT, Xiaomi TV, Amazfit, Oclean, Anker, Imiki, Roborock, Navee, Narwal, Renpho, Myvu,…