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IKEA Srbija d.o.o. raspisuje oglas za poziciju Order Management Specialist. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

 

Most people see a table.

 

 

You see ideas that improve efficiency.

Order Management Specialist, Customer Fulfilment, IKEA SOUTH EAST EUROPE

You see things a little differently. So do we. We offer positions that will challenge your skills and let you grow.

About you

  • You have 2-3 years of experience within logistics environment, preferable retail industry
  • Fundamental computer skills (Excel, desirable experience in usage of a logistics systems)
  • Familiar with online sales in retail industry
  • Advanced knowledge of English language
  • Ability to organize and prioritize work, good at managing routine work
  • Analytical and problem-solving skills
  • Strong communication skills and team oriented working style

About the job

In this role you are responsible to secure fulfilment on the market in and end-to-end perspective by enabling the prerequisites for excellent quality in execution. You will Secure that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs. You will reach excellence in securing the customer promise/demands.

About the assignment

In this role you will:

  • Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process through securing the market setup for customer order flow from fulfilment units to customers.
  • Responsible for order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
  • Responsible for supporting operations in close cooperation with the whole Fulfilment Availability and Support functions in any exceptional or emergency situation regarding flow, stock and capacity (e.g. commercial activities and campaigns, supply problems, unexpected peaks)
  • Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks.
  • Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group organisation and other business partners and stakeholders on relevant topics.
  • Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the order management process across all our units.

IKEA South East Europe is an exciting and empowering region with great growth agenda in all countries – Croatia, Romania, Serbia, Slovenia and Ukraine. We currently operate 4 stores and we will open 2 new ones in next 2 years.

Join Customer Fulfilment now and apply for the position online by 24.09.2019. in English.

 

 

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