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Konkurs je istekao.

Osoba za rad u sektoru softverska podrška/Person for software support

TAX.RS

01.02.2023.

ugovor puno radno vreme

Our overseas partner is setting up a business in Serbia and seeking for Osoba za rad u sektoru softverska podrška/Person for software support.

The person will be employed in the company Tax.rs and work for the partners company softwer, managed by foreign partners.

Summary of positions & key areas of responsibility

A qualified individual will:

  • Providing technical support and assistance to B2B or B2C clients
  • Knowledge in the sphere of sports
  • Working with technicians to solve HW or SW problems
  • Providing daily and weekly incident  reports to monitor performance
  • Review your incident history, identify and report periodic problems
  • Provide  support for installing and configuring software, as well as  solving any system-related problems that may occur on a daily basis
  • Respond to escalated calls, alerts 2nd line support via provided reporting tools
  • Applies troubleshooting checklists
  • Gain and bypass knowledge of problem-solving techniques and desktop diagnostic tools

Basic qualifications:

  • Excellent communication skills, FLUENT verbal and written English
  • Knowledge of sports betting and sports-oriented mindset are considered a significant advantage in the evaluation process
  • Comfortable to work with a variety of Office PC applications
  • Ability to quissis the acquisition of new skills in the use of software
  • Problem solving and analytical skills
  • Relationship Building Skills

Qualified individual duties will consist of:

  • Ensuring the correct operation of the software and reporting any problems to the second-line support team
  • Entering the data required for the correct operation of the software
  • Answering every customer call and resolving the questions that are being asked
  • Creating and distributing content necessary for imperceptible operation of the system
  • Proposing improvements and system changes that would improve the user experience
  • All other related duties within the job description
  • Primarily working in the U.S. time zone

Advantages

  • Private health insurance
  • Top working environment
  • Opportunity to expand your career

 

    Konkurs je istekao.

    TAX.RS

    • šumatovačka 3a, Beograd, Srbija
    • PIB: 111642438
    • Matični broj: 21515353
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