Our overseas partner is setting up a business in Serbia and seeking for Osoba za rad u sektoru softverska podrška/Person for software support.
The person will be employed in the company Tax.rs and work for the partners company softwer, managed by foreign partners.
Summary of positions & key areas of responsibility
A qualified individual will:
- Providing technical support and assistance to B2B or B2C clients
- Knowledge in the sphere of sports
- Working with technicians to solve HW or SW problems
- Providing daily and weekly incident reports to monitor performance
- Review your incident history, identify and report periodic problems
- Provide support for installing and configuring software, as well as solving any system-related problems that may occur on a daily basis
- Respond to escalated calls, alerts 2nd line support via provided reporting tools
- Applies troubleshooting checklists
- Gain and bypass knowledge of problem-solving techniques and desktop diagnostic tools
Basic qualifications:
- Excellent communication skills, FLUENT verbal and written English
- Knowledge of sports betting and sports-oriented mindset are considered a significant advantage in the evaluation process
- Comfortable to work with a variety of Office PC applications
- Ability to quissis the acquisition of new skills in the use of software
- Problem solving and analytical skills
- Relationship Building Skills
Qualified individual duties will consist of:
- Ensuring the correct operation of the software and reporting any problems to the second-line support team
- Entering the data required for the correct operation of the software
- Answering every customer call and resolving the questions that are being asked
- Creating and distributing content necessary for imperceptible operation of the system
- Proposing improvements and system changes that would improve the user experience
- All other related duties within the job description
- Primarily working in the U.S. time zone
Advantages
- Private health insurance
- Top working environment
- Opportunity to expand your career