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Quality Assurance Expert

Belgrade

For the good start, you will need:

  • University / Colleague degree (preferably from Telco/IT area) 
  • Five years of experience in relevant Telco/IT area
  • Fluency in English both oral and written
  • Excellent analytical skills
  • Flexible attitude and openness to new ideas
  • Shows respect to alternative viewpoints
  • High energy level, capable of energize others
  • Goal and Business oriented mindset
  • Customer centric mindset

Your responsibilities:

  • Accountable for quality of existing and new services, products and systems provided by TnCO and other managed service partners as a part of cross-functional teams
  • Correlation between customer experience and technical KQIs
  • Selecting target KQIs to measure availability and the right quality of the service
  • Network Quality KPIs definition and follow up
  • IT Infrastructure/BSS Service quality follow up
  • Setting targets for quality of service as a part of cross-functional teams
  • Initiate quality improvement activities
  • Systems and services performance management and reporting in coordination with TnCO
  • Cooperation with other parts of the BU organization on process-oriented cross-functional work
  • Handling / controlling the service quality cooperation with TnCO
  • Analyzing network quality trends
  • Analyzing FLS and BSS quality trends
  • Analyzing capacity utilization
  • Service quality incidents mgmt.

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
  • Friendly and dynamic team who will support you from the beginning
  • Be part of a highly competent and collaborative environment

Please apply by 22.07.2019.

Apply here
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