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Konkurs je istekao.

RGS Game Expert

IGT Global Services Limited

Beograd

05.03.2020.

ugovor puno radno vreme dostupno studentima

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RGS Game Expert

Belgrade

IGT (https://www.igt.com/) is a global leader in gaming with 5$ billion revenue, 12000+ employee in more than 100 countries. The core of our culture is five key values Passionate, Pioneering, Responsible, Authentic, Collaborative. Our company in Belgrade has 250+ employees and it’s located at Business Center Usce with team offices with great views.

What you’ll do:

  • Owns set up and configuration of the RGS administrator system in particular Game areas
  • Advise and Plan game (network and partner) launches
  • Manage partner queries about game mechanics, configurations and performance
  • Monitors and through Customer Service resolves RGS transfer and game reconciliation issues
  • Handles all second line escalation of RGS Games issues and problems
  • Acts as Game Major Incident manager in the event of critical issues
  • Owns RGS Game operational issues and works with other departments to resolve problems
  • Maintains RGS and Oracle Business Intelligence knowledge management
  • Assists in Customer Service training, quality assessment and monitoring of RGS enquiries
  • Monitors and provides reports and analysis using Oracle Business Intelligence (OBIEE)
  • Upon request builds reports and extracts in OBIEE to aid service delivery
  • Monitors trends and activity within the RGS system, making recommendations for changes where appropriate.
  • Develops training material and delivers training and coaching to IGT RGS Customers
  • Evaluates and recommends RGS system enhancements

Must haves:

  • Heavily analytical with the ability to understand and develop semi-complex reports and analysis
  • A working knowledge of Oracle Business Intelligence or similar analytical tools is advantageous
  • Able to easily communicate complex ideas and systems
  • Process orientated with a logical approach to problem solving
  • Highly organized and able to prioritize essential tasks
  • Self-driven and motivated individual with highly developed social and communication skills
  • Experience in client facing position with the ability to build and maintain relationships at all levels
  • Typically, has 1- to 3-years of poker or casino operations experience plus a bias toward analytics and system knowledge

Nice-to-have:

  • Good Knowledge of Slot Games Mechanics and Gameplay
  • Knowledge of Game Production Procedures
  • Knowledge/Experience/Understanding of operational process in a B2B environment
  • Knowledge of desktop/mobile browser debugging highly desirable
  • Knowledge of PA procedures and use case methodology
  • Experience of designing routine or semi-complex process and documentation
  • Skilled with Microsoft office packages
  • Knowledge / experience of technologies – Share Point, Jira, Sales Force desirable

We offer:

  • Continuous professional growth, dedicated innovation time
  • Excellent working conditions and Class-A office
  • Full-time/permanent employment and competitive salary
  • Budget for learning, sport and other perks
  • Private health insurance for you and your family

Our Recruitment Process:

  • CV review
  • Face-to-face tech interview
  • Candidates who successfully complete this step are eligible to pass to the final round
  • Usually the whole process lasts 2-3 weeks – we’ll keep you updated on each stage!

Deadline for applications: 05.03.2020.

    Konkurs je istekao.
    Upoznajte poslodavca IGT Global Services Limited - Ogranak Beograd

    IGT Global Services Limited - Ogranak Beograd

    IGT (www.igt.com) is a global leader in gaming with 5$ billion revenue, 11000+ employees in more than 100 countries. IGT Belgrade branch provides gaming products for commercial casino markets, distributed government-sponsored markets, interactive (online) markets and sports betting markets. The branch ... Saznajte više

    Beneficije

    • FLEKSIBILNO RADNO VREME
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • PORODICA I RODITELJSTVO
    • ZDRAVLJE
    • OBEZBEĐENA OPREMA ZA RAD
    • RAD OD KUĆE
    • TIMSKA DRUŽENJA
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • PROGRAM MENTORSTVA
    • RAD NA DALJINU
    • OBUKE, KONFERENCIJE
    • NAGRADE, BONUSI, POKLONI
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