Job listing has been deactivated

This job listing has been deactivated 23.04.2018 at the request of the employer.

Trizma d.o.o.

Trizma is a trusted Business Process Services (BPS) provider for some of the leading global companies, in industries such as financial services, IT, health care, and aero-space industry. Founded in 2002, our 3 growth pillars are: service innovation, customer excellence and a consultative approach to process efficiency.

We respect and we grow our human capital. We offer our own ecosystem a strong foundation which represents an international working environment with its own dynamic. We are consistent in growing a quality professional environment which recognizes the importance of each action

Remote Customer Engineer German Language

Belgrade  

Position works in a high volume call center environment; Responsibility is to remotely coordinate the resources required to manage problem resolution.

Position Summary and Key Areas of Responsibility: 

  • Primary role is to provide services in a profitable environment that supports our values and the business as a whole
  • Isolate problems and create resolution plans; Log problem resolution- maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately
  • Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues
  • Works directly with the customer to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
  • Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer;
  • Develop understanding of MSO systems, operations & policies that are used to resolve customer problems

 Candidate profile and qualifications: 

  • Fluently in speaking and writing of German and English language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows 98 2000, NT, XP and Vista;
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction 

Trizma is offering: 

  • Long term employment opportunity for best performing candidates 
  • Performing services for a multinational company 
  • Dynamic and responsible position 
  • Chance for a professional and personal development 
  • Advancement opportunity 
  • Paid training

Deadline for applications: until fulfilled

Job listing has been deactivated

This job listing has been deactivated 23.04.2018 at the request of the employer.

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Trizma

Dobrošli u Trizma tim! 
Trizma je osnovana 2002. godine. 
Poslujemo u okviru outsourcing biznisa i  definišemo se kao BPS (Business Process Service) provajder. 
Poslujemo sa klijentima na 15 jezika, koji su u 51 zemlji i na 5 kontinenata. 
Naša orijentacija ka svetskom tržištu rezultira stalnom mogućnošću izbora novih pozicija. 
​Izuzetno poznavanje jezika, energija i ambicija naših ... Pogledaj više.

Iskustva zaposlenih


Početkom  2006.godine  počelo  je  jedno  novo putovanje koje  traje  već  11 godina. U  međuvremenu  sam  imala priliku da stičem nova znanja ... Pogledaj više.

Beneficije


  • Novogodišnji paketići za Trizma mališane naših zaposlenih
  • Profesionalno usavršavanje kroz različite obuke u organizaciji Trizma Learning Centra
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