Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 11.06.2014 pre isteka prvobitno postavljenog roka.

Remote Customer Engineers

NCR d.o.o.

Beograd

do popune

ugovor puno radno vreme

NCR d.o.o.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. For our office in Belgrade, we are looking for highly motivated:

Remote Customer Engineers

Position Summary & Key Areas of Responsibility

Position will provide support to NCR’s Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans

  • Answer incoming phone calls, emails or tickets from clients and field engineers;
  • Monitor the notification and ticket queue screens;
  • Remotely resolve tickets with a remote resolution opportunity;
  • Dispatch to the appropriate teams for resolution
  • Prepares standard reports
  • Administration work on databases, updating clients information
  • Manages Workload from Onsite resources to assure efficient call management within agreed Service Levels
  • 7/24 operations that include weekend support
  • Monitoring and reacting to events for all customers

Basic Qualifications

  • Fluent in German and advanced in English
  • 1-2 years of experience in technical or customer support
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows OS;
  • Advanced knowledge of the Internet including applications and protocols as well standard network monitoring and analyzing tools;
  • Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip)

Preferred qualification:

  • MCSE – Microsoft Certified Systems Engineer
  • MCSA – Microsoft Certified Systems Administrator

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers/apply-for-jobs/global-opportunities. Look for our worldwide career opportunities and search for the BMW RCE (JR number 619910). The application process takes approx. 15 Minutes.

For any questions please send email to sandra.vasic@ncr.com

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Apply here

    NCR d.o.o. Beograd

    NCR korporacija, sa sedištem u Atlanti, je vodeća kompanija u oblasti softvera i pružanja usluga u sektoru finansija, maloprodaje i ugostiteljstva. Kao tehnološki partner koji vodi poslovanje svojih klijenata, NCR upravlja njihovim procesima bilo da su banka, prodavnica ili restoran, dok se oni koncentrišu na srž svog poslovanja. Svoje poslovanje u Srbiji NCR je započeo 2011. godine, kada je zapošljavao oko 300 ljudi. Danas u Srbiji radi više od 5 000 talentovanih ljudi koji poseduju stručna znanja…

    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?